Senior Patient Activation Specialist

Guideway Care

Senior Patient Activation Specialist managing complex patient interactions in healthcare industry. Collaborating with teams and supporting call center functions with a focus on patient activation.

Posted 7/14/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $15 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced communication and customer service skills while managing complex patient interactions and ensuring compliance with HIPAA regulations. Proficient in utilizing call center and EHR systems to enhance patient care coordination and improve operational workflows.

Highest-signal resume keywords

Advanced Communication SkillsCustomer Service ExpertiseHIPAA Compliance KnowledgeCall Center Systems ProficiencyTeam Leadership Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyHealthcare ProceduresMultitasking AbilitiesProblem-Solving SkillsPatient Record MaintenanceService Metrics TrackingTechnology ProficiencyKeyboarding SkillsDual Monitors ManagementAudiovisual Device Usage

Soft Skills

EmpathyPatience Under PressureStrong Ethical JudgmentAdaptabilityPositive Team Attitude

Tools & Technologies

CxOneEpicAthenaECW

Industry Keywords

Patient Care CoordinationQuality AssuranceEscalation ManagementCall Quality MonitoringTelemedicine Standards

About the role

Key responsibilities & impact

Handle complex patient interactions including escalations or high-priority cases.
Support new staff through feedback, mentoring, and quality assurance activities.
Oversee appointment scheduling, insurance verification, and patient follow-ups.
Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
Contribute to improving workflows and performance metrics within the call center.
Manage multiple clients in a fast-paced environment.
Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.
This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

Requirements

What you’ll need

Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.
Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.
Strong multitasking and problem-solving abilities.
Managing multiple screens, systems, and calls efficiently.
Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW).
Team leadership or support experience.
Assisting with escalations, coaching team members, or monitoring call quality.
Analytical and organizational skills.
Maintaining patient records, tracking service metrics, and ensuring compliance.
Proficiency with technology.
Keyboarding, dual monitors, and audiovisual devices.
Empathy and patience under pressure.
Strong ethical judgment and confidentiality.
Adaptability to evolving healthcare technologies and telemedicine standards.
Positive team attitude and leadership presence.

Benefits

Comp & perks

Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA)
Company paid short- and long-term disability
Employee Assistance Program
Life Insurance
Accident insurance
Other voluntary benefit programs for employees and their eligible dependents
401(k) retirement plan with a company match