Ambulatory Care Triage RN

Guideway Care

Remote RN Triage Nurse providing clinical assessment, symptom management, and patient education for Guideway Care. Join an elite team of remote triage professionals passionate about patient care.

Posted 7/2/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $30 per hourWebsite

About the role

Key responsibilities & impact

Conduct comprehensive patient assessments and triage using evidence-based protocols and clinical guidelines.
Respond to patient concerns through inbound and outbound telephone calls and secure patient messaging platforms.
Assess symptoms, determine appropriate levels of care, and provide patient education and clinical guidance.
Escalate urgent or complex concerns to providers or appropriate care team members.
Coordinate care across providers, specialists, and healthcare teams to support positive patient outcomes.
Document assessments, recommendations, and communications accurately within electronic medical records (EMRs).
Assist with administrative clinical functions including FMLA, ADA, STD/LTD documentation and patient care coordination activities.
Support onboarding and training of new team members through shadowing, coaching, and reinforcement of best practices.
Collaborate with physicians, advanced practice providers, clinical staff, and practice administrators to ensure continuity of care.
Maintain compliance with organizational policies, HIPAA requirements, and clinical quality standards.
Perform other duties necessary to support our mission, values, and commitment to patient-centered care.

Requirements

What you’ll need

Active, unrestricted Registered Nurse license in a compact licensure state.
Minimum of 5 years of ambulatory care, outpatient clinic, primary care, specialty practice, women's health, or physician office nursing experience.
Prior RN triage experience in an ambulatory or outpatient setting strongly preferred.
Previous remote nursing or telephone triage experience preferred.
Strong clinical assessment, critical thinking, and decision-making abilities.
Excellent verbal and written communication skills with the ability to provide compassionate patient support remotely.
Experience utilizing electronic medical records such as Epic, Cerner, Greenway, Athenahealth, or similar systems.
Proficiency with Microsoft Office and other standard office technologies.
Ability to work independently while following established clinical protocols and workflows.

Benefits

Comp & perks

Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA)
Company paid short- and long-term disability
Employee Assistance Program
Life Insurance
Accident insurance
Other voluntary benefit programs for employees and their eligible dependents
401(k) retirement plan with a company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient AssessmentTriageClinical GuidelinesCare CoordinationPatient EducationDocumentationFMLA DocumentationADA DocumentationCritical ThinkingDecision-Making

Soft Skills

Verbal CommunicationWritten CommunicationCompassionate Patient SupportCoachingCollaboration

Certifications

Active Registered Nurse License