Gugu Robotics

Data Scientist

• Design and implement scalable and reliable approaches to support or automate decision making throughout the business
• Apply a range of data science techniques and tools combined with subject matter expertise to solve difficult business problems and cases in which the solution approach is unclear
• Acquire data by building the necessary SQL / ETL queries and import processes through various company specific interfaces for accessing S3, RedShift, and Spark storage systems
• Analyze data for trends and input validity by inspecting univariate distributions, exploring bivariate relationships, constructing appropriate transformations, and tracking down the source and meaning of anomalies
• Build models using statistical modeling, mathematical modeling, econometric modeling, network modeling, social network modeling, natural language processing, machine learning algorithms, genetic algorithms, and neural networks
• Validate models against alternative approaches, expected and observed outcomes, and other business defined key performance indicators
• Implement models that comply with evaluations of the computational demands, accuracy, and reliability of the relevant ETL processes at various stages of production
• Implement and deploy state of the art machine learning algorithms under Gen AI, build prototypes, troubleshoot customer issues, and explore new solutions
• Interact closely with customers and with the academic community to drive innovation and deliver tailored data science solutions

Backend Engineer

• Build and maintain backend services using Node.js (and some Python), including serverless architectures (e.g., AWS Lambda, API Gateway)
• Develop and integrate APIs that support frontend applications and external systems
• Contribute to frontend features and ensure smooth integration across the stack
• Write clean, maintainable, and well-tested code with solid unit testing practices
• Contribute to workflows using orchestration tools (e.g., workflow engines, state machines)
• Support event-driven processes and asynchronous system operations (e.g., SQS, EventBridge)
• Help improve system reliability through error handling and retries
• Develop RESTful APIs and contribute to backend architecture
• Integrate with third-party services and internal systems, including AI-driven platforms
• Assist in optimizing performance and scalability of services (e.g., DynamoDB patterns)
• Follow secure and reliable data handling practices
• Troubleshoot issues in production environments with support from senior team members
• Contribute to logging, monitoring, and debugging efforts
• Assist with deployment and release processes in cloud-native environments (AWS, Docker)
• Work closely with cross-functional teams across global locations
• Participate in code reviews and team discussions
• Deliver assigned features end-to-end with guidance
• Continue developing technical skills, including AI-assisted development tools

Fullstack Engineer, Node.js

• Build and maintain backend services using Node.js
• Develop and integrate APIs that support frontend applications
• Contribute to frontend features using modern state management
• Write clean, maintainable, and well-tested code
• Support the development and maintenance of workflows
• Contribute to event-driven processes and asynchronous system operations
• Assist in improving reliability through better error handling
• Develop RESTful APIs and support microservices architecture
• Integrate with third-party services and internal systems
• Assist in optimizing performance and scalability of services
• Implement secure and reliable data handling practices
• Troubleshoot issues in production environments
• Contribute to logging, monitoring, and debugging efforts
• Support deployment and release processes in cloud-native environments
• Work closely with cross-functional teams

Senior Fullstack Engineer, Node.js

ServiceNow

• Define front-end architecture and technical strategy
• Lead back-end development and API architecture
• Design and implement integrations with ServiceNow and SharePoint
• Build and maintain data pipelines on AWS
• Architect and operate AWS infrastructure supporting pipeline and application workloads
• Lead monitoring, observability, and reliability practices across production systems
• Mentor junior and mid-level engineers

Staff Full Stack Engineer, ServiceNow

Full-stack Engineer

• Define front-end architecture and technical strategy, designing scalable platforms and leading complex UI systems development (e.g., React, Angular, Next.js)
• Build polished, demo-ready front-end experiences that communicate the value of AI systems to clients and stakeholders
• Define front-end standards and best practices, and contribute to shared design systems
• Lead back-end development and API architecture in Python and Node.js, integrating complex systems and third-party platforms
• Design and implement channel integrations across chat, voice, and web surfaces, including real-time messaging, webhook pipelines, and event-driven patterns
• Design efficient database schemas and optimize performance across relational and NoSQL systems
• Drive backend performance, scalability, and reliability, and own implementation of security best practices including authentication and authorization
• Lead monitoring, observability, and reliability practices across production systems
• Lead the design and integration of AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns
• Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace

Staff Full Stack Engineer

Client Partner

• Serve as executive sponsor for strategic accounts, building and maintaining C-level client relationships.
• Act as a trusted advisor, helping clients align business strategy with digital innovation and transformation opportunities.
• Lead client strategy reviews, roadmaps, and executive QBRs, ensuring alignment of Robots & Pencils’ work with measurable business outcomes.
• Oversee end-to-end delivery of complex, multi-phase engagements, ensuring alignment across scope, budget, timeline, and quality.
• Identify and proactively manage dependencies, risks, scope changes, and escalations before they become blockers.
• Manage phased releases, production readiness, and transitions into operations and maintenance models.
• Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications.
• Own overall revenue growth, retention, and profitability targets across the client portfolio.
• Partner with sales and practice leads to identify new opportunities, shape proposals, and drive expansion in existing accounts.
• Negotiate executive-level agreements, renewals, and long-term partnerships.
• Develop and implement strategies to strengthen account penetration and expand Robots & Pencils’ industry footprint.
• Lead and develop the account management organization, including directors and senior managers.
• Establish scalable account management processes, frameworks, and playbooks across the company.
• Partner with delivery leadership to ensure consistent alignment between account strategy and delivery execution.
• Represent the client voice at the executive table, influencing Robots & Pencils’ overall business strategy.
• Build multi-year account plans for top clients, aligning with their evolving needs and Robots & Pencils’ growth goals.
• Monitor client portfolio health through KPIs such as revenue growth, retention, NPS, and profitability.
• Collaborate with finance, marketing, and operations to forecast revenue, plan resourcing, and shape go-to-market initiatives.
• Identify market and client trends, shaping Robots & Pencils’ positioning and offerings.