Director of Operations

Gugu Robotics

Director of Operations at Robots & Pencils, scaling systems and processes in applied AI. Leading operational strategy, financial performance, and business operations with a focus on growth.

Posted 6/19/2026full-timeRemote • Missouri, Ohio, Pennsylvania • 🇺🇸 United StatesLead💰 $115,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Lead the operational setup and go-to-market infrastructure for a managed services offering, partnering with sales, delivery, and finance to design scalable service models, SLAs, and supporting processes
Define and implement KPIs and benchmarking frameworks across delivery, talent, and finance that give leadership clear, consistent visibility into business health and performance trends
Partner with the VP of Operations, COO, and senior leadership to identify strategic opportunities, shape operational initiatives, and translate business priorities into executable plans
Identify and eliminate operational bottlenecks across the firm by redesigning workflows, standardizing processes, and creating playbooks that improve consistency and quality at scale
Implement AI-powered tools and automation into administrative processes, with a focus on talent acquisition (sourcing, screening, scheduling) and talent experience (onboarding, engagement, offboarding)
Champion a culture of continuous improvement across operations, using data and feedback loops to drive iterative enhancements
Own end-to-end implementation and ongoing oversight of the firm’s PSA (Professional Services Automation) platform, ensuring it supports accurate project tracking, resource planning, utilization reporting, and billing workflows
Oversee the HRIS system, partnering with the talent team to ensure data integrity, compliance, and seamless integration across people operations
Lead the design and deployment of Slack automations that streamline internal workflows, reduce administrative overhead, and improve cross-functional coordination
Drive compliance-side readiness for AWS GenAIIC certification, coordinating across teams to document controls, meet requirements, and maintain certification standards
Manage IT cost strategy across applications and AI token consumption, identifying optimization opportunities and establishing governance frameworks that balance capability with spend
Partner with finance and practice leads to review and validate billing rates and delivery costs, ensuring pricing reflects market positioning, margin targets, and competitive realities
Develop and maintain practice- and vertical-level reporting standards that give leadership accurate, actionable financial visibility across the business
Implement and manage Work-in-Progress (WIP) tracking processes that improve revenue recognition accuracy, reduce billing lag, and surface project financial risk early
Design and build a Lifetime Value (LTV) and Customer Acquisition Cost (CAC) model for the sales team, enabling data-driven decisions on client investment, pipeline prioritization, and go-to-market strategy
Partner with internal functional leaders to successfully integrate acquired company’s commercial, operations, technology, finance, and talent systems into Robots and Pencils’ existing systems
Lead full integration planning, including managing and coordinating workstreams, day-to-day tracking, and synergy planning
Usher change management into the new organization.

Requirements

What you’ll need

3+ years of experience in operations or strategy roles
Demonstrated experience owning and implementing business-critical systems
Strong financial acumen, including hands-on experience with revenue reporting, cost management, WIP tracking, and building analytical models (LTV, CAC, margin analysis)
Experience designing and deploying KPI frameworks and operational dashboards that translate complex data into clear business intelligence
Proven ability to design and scale operational processes in distributed, multi-geography organizations
Hands-on experience with workflow automation tools and AI-powered productivity tools
Exceptional communication and stakeholder management skills, with the ability to influence across all levels of the organization.

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementstrategy developmentKPI frameworksfinancial reportingcost managementWIP trackinganalytical modelingworkflow automationprocess designchange management

Soft Skills

communicationstakeholder managementinfluencecontinuous improvementcollaborationproblem-solvingleadershipstrategic thinkingdata-driven decision makingadaptability

Certifications

AWS GenAIIC certification