Account Manager – Supervisor

Guardian Pharmacy

Account Management Supervisor leading client service, retention, and team operations for Guardian’s long-term care pharmacy services. Overseeing healthcare client relationships, implementation training, CRM compliance, and vaccination projects.

Posted 8/12/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills while ensuring exceptional client support and service in healthcare settings. Proficient in strategic planning, problem-solving, and maintaining compliance with healthcare and pharmacy standards.

Highest-signal resume keywords

Leadership SkillsClient Relationship ManagementSalesforce CRM ProficiencyHealthcare Standards KnowledgeTeam Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SupportProject ManagementStrategic PlanningProblem SolvingEducational DevelopmentPayroll ProcessingExpense ReportingData AnalysisDocumentation StandardsLong-Term Care Pharmacy Experience

Soft Skills

Work EthicIntegrityCollaborationAttention to DetailConflict Management

Tools & Technologies

Salesforce CRMMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Bachelor’s DegreeRegistered Nurse (RN)

Industry Keywords

HealthcarePharmacyClient TrainingVaccination ClinicsBusiness Development

About the role

Key responsibilities & impact

Lead the Account Management team and ensure outstanding client support and service
Oversee client escalation issues and collaborate with operations to resolve high-level issues
Develop and cultivate strong working relationships with clients
Oversee customer training and orientation during facility implementation, including pharmacy processes and supporting E-MAR when utilized
Provide oversight and participate in business reviews with client leadership
Ensure adherence to documentation standards in Salesforce CRM
Assess and develop plans to improve client support and service efficiency and effectiveness
Assess, develop, and maintain educational offerings for facility partners
Participate in cross-functional planning for at-risk or lost accounts and develop retention strategies
Oversee and assist in COVID and flu vaccination clinics and projects
Recruit, develop, engage, and retain talent while maintaining a high-performing team
Process payroll and approve expense reports
Support local marketing initiatives and business development efforts
Maintain expertise regarding healthcare and pharmacy standards, regulations, and clinical skills

Requirements

What you’ll need

Work ethic and integrity aligned with company philosophy
Ability to lead project teams to deadlines
Ability to build relationships with business unit management and act as a trusted advisor
Strategic planning and efficient time management skills
Ability to analyze causes and solve strategic and functional problems
Ability to work effectively and collaboratively with team members
Bachelor’s degree preferred
RN preferred
Valid driver’s license and clean driving record
5+ years of related experience
Experience working in long-term care pharmacy and/or institutional patient care settings preferred
Previous team management experience in a healthcare setting preferred
Strong leadership and team management skills
Excellent client-facing and presentation skills
Advanced computer skills, including Excel, Word, and PowerPoint
Advanced proficiency in Salesforce CRM
Ability to work independently and meet deadlines
Ability to solve problems with minimal direction
Strong attention to detail and accuracy
Ability to manage multiple tasks in a fast-paced, team-oriented environment
Quality-minded and motivated to identify errors and inaccuracies
Ability to routinely travel within the assigned territory
Ability to interact effectively in an office environment, manage conflict, and handle stressful situations and deadlines
Ability to work flexible hours

Benefits

Comp & perks

Competitive pay
401(k) with company match
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Paid holidays and sick days
Generous vacation benefits based on years of service
Flexible hours