Grupo Protege

Head of Product Success – Media

Grupo Protege

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Lead

About the role

  • Own end-to-end fulfillment for Media deals, from pre sales sampling through to final delivery
  • Oversee execution across video, audio, and motion capture pipelines, ensuring consistency and quality
  • Partner closely with Sales, Partnerships, Engineering, and Product to translate deal terms into executable plans
  • Manage scope, timelines, resourcing, and risk across multiple concurrent deals
  • Design, implement, and continuously improve operational workflows for the Media vertical
  • Build scalable systems for scoping work, scheduling, production tracking, and delivery
  • Establish clear success metrics, reporting, and accountability across projects
  • Identify bottlenecks and proactively solve for scale, efficiency, and quality
  • Manage and grow a media product success team for each vertical
  • Set clear goals, roles, and expectations for team members
  • Coach and develop high-performing operators and project leads
  • Foster a culture of ownership, clarity, and execution excellence
  • Serve as the primary point of coordination between Media, Product, Engineering, Sales, Product and external partners

Requirements

  • 7+ years of experience in operations, customer success, deal operations, sales fulfillment, chief of staff, or client delivery roles—ideally in media, AI, or tech
  • Proven experience managing teams and complex, multi-stakeholder projects
  • Strong operational instincts—you can design systems, not just run them
  • Excellent communication and stakeholder management skills
  • Comfort operating in fast-moving, ambiguous environments
  • Nice to Have: Experience working with AI-driven media or emerging creative technologies, Background in a startup or high-growth environment, Experience owning post-sale delivery for enterprise or strategic partners
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementworkflow designproduction trackingrisk managementscope managementresource managementsuccess metrics establishmentquality assuranceteam management
Soft Skills
communicationstakeholder managementcoachingteam developmentproblem-solvingownershipclarityexecution excellencegoal settingadaptability