Junior Support Technician – PWD

Grupo Otimiza

Technical Support Technician providing IT assistance to users at Otimiza. Handling technical issues, installations, and user training in a hybrid work model.

Posted 6/26/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

User support: Respond to technical support requests via phone, email, WhatsApp and online chat. Resolve simple issues, help users understand how to use software, or provide basic guidance on settings.
Technical troubleshooting: Diagnose and resolve hardware and software issues on computers, mobile devices and other technology equipment. This may include identifying and fixing software errors, faulty network connections or hardware failures.
Hardware and software installation and configuration: Assist with the installation and configuration of cameras and new IT equipment such as computers, routers, operating systems and applications. This may involve following standard procedures or specific instructions provided by systems administrators or infrastructure specialists.
Network support: Configure and troubleshoot basic local area network (LAN) issues, including wired and wireless connections, IP address configuration, connectivity troubleshooting and network diagnostics.
Documentation and incident logging: Maintain accurate records of all support interactions, including details of the issues encountered, solutions applied and any additional actions required.
User training: Provide basic training to users on how to use hardware and software effectively and securely.

Requirements

What you’ll need

High school diploma
Higher education (completed or in progress) in IT preferred
Prior support experience preferred
Knowledge of networking and completion of an IT-related course

Benefits

Comp & perks

Bradesco health plan for employee and dependents (spouse and children) — nationwide coverage
Dental plan
Meal allowance of R$42/day
Birthday day off + personalized birthday gift
Profit Sharing (PLR) equivalent to one month’s salary
Special wedding gift
Diaper subsidy for employees' newborns
Commuter benefit (transportation voucher) or mobility voucher
On-site snacks including coffee, hot chocolate, tea and snacks
Pharmacy discount program
Wellhub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootinghardware installationsoftware installationnetwork configurationnetwork troubleshootingIP address configurationconnectivity troubleshootingincident logginguser trainingsoftware guidance

Soft Skills

user supportcommunicationproblem-solvingattention to detailcustomer service