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Junior Quality Analyst
Grupo OtimizaQuality Analyst managing quality control and process improvement for Otimiza's operations team. Assisting in audits, documentation, and performance monitoring while fostering continuous improvement.
About the role
Key responsibilities & impact- Support the preparation, review, updating and control of IMS (Integrated Management System) documents, including procedures, work instructions, forms and records;
- Assist in the control of documented information, ensuring organization, updates and availability of documents according to established standards;
- Support the monitoring of the department’s performance indicators, performing updates, data consolidation and issuance of operational reports;
- Monitor records of non-conformities, corrective actions and opportunities for improvement, tracking deadlines and evidence of remediation;
- Support internal audits and related follow-ups, organizing required documents, evidence and records;
- Conduct monitoring and auditing of tickets and service interactions, verifying adherence to processes, quality of recorded information and compliance with established deadlines;
- Support monitoring of client satisfaction regarding services provided, contributing to identification of process improvements;
- Assist operational areas in process standardization and quality-related guidance;
- Assist in preparing and updating knowledge base content to standardize and improve available information;
- Support operational analyses related to failures, recurrences and process deviations, contributing to identification of improvements;
- Participate in trainings, meetings and activities related to quality and continuous improvement;
- Perform tasks according to leadership guidance, respecting the organization’s internal policies, procedures and guidelines;
- Stay updated on processes, procedures and practices related to your area of work;
- Perform other duties related to the role as required by the department.
Requirements
What you’ll need- Minimum of 1 year of experience in administrative activities, quality, processes or operational support;
- Basic knowledge of Quality Management;
- Basic knowledge of ISO 9001;
- Intermediate knowledge of Microsoft Office, especially Excel;
- Basic understanding of continuous improvement and process control;
- Basic knowledge in recording and tracking non-conformities;
- Knowledge in line with the role’s Competency Matrix.
Benefits
Comp & perks- Bradesco Health Plan for the employee and dependents (spouse and children) with nationwide coverage – no monthly fee
- Dental care
- Meal allowance of R$ 42/day
- Birthday day off plus personalized birthday gift
- Profit Sharing (equivalent to one month’s salary)
- Special wedding gift
- Diaper allowance for employees’ newborns
- Transport voucher or mobility voucher
- Up to 70% discount on undergraduate and graduate courses at Anhanguera and UNA universities
- Vidalink program – R$ 150/month discount on prescription generic medicines
- Wellhub access for physical activity and fitness
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality ManagementISO 9001Data consolidationOperational reportingProcess standardizationMonitoringAuditingNon-conformities trackingContinuous improvementProcess control
Soft Skills
Organizational skillsAttention to detailCommunication skillsAnalytical skillsTeam collaborationProblem-solvingAdaptabilityLeadership guidanceClient satisfaction focusTraining participation