Group Product Manager – Core Solutions, CRM, Channels, AI

Grupo OLX

Group Product Manager at OLX responsible for integrating CRM and AI solutions to enhance user engagement. Leading product teams to deliver innovative tech solutions in a hybrid work environment.

Posted 6/25/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will be the strategic leader responsible for unifying and enhancing the company’s technological, customer-relationship, and engagement backbone.
Your challenge will be to integrate our CRM, Customer Service/Sales channels ecosystems and Artificial Intelligence capabilities into a robust, scalable, and predictive platform.
You will be responsible for governing and optimizing the entire customer and user lifecycle, using AI and automation to orchestrate personalized journeys across multiple channels, from activation through retention and reactivation.
You will lead a team of Product Managers working at the intersection of engineering, data, and the delivery of direct business value.

Requirements

What you’ll need

Leadership Experience: Proven experience leading product teams and managing other Product Managers (multi-squad structure).
Lifecycle and Retention Expertise: Strong experience in lifecycle strategies, relationship/engagement frameworks, user engagement, and automated retention flows.
Core/Platform Background: Solid track record working with foundational products or complex platforms (CRM architecture, rules engines, communication APIs).
Technical Knowledge of Channels: Familiarity with channel orchestration (WhatsApp, Email, Push, SMS, Voice, Chatbots) and marketing/service automation tools.
Data and AI Orientation: Understanding of how Machine Learning and AI models integrate into operational workflows and customer journeys.

Benefits

Comp & perks

Competitive salary aligned with market rates
Health insurance
Dental plan
Private pension plan
Flexible benefits tailored to your needs
Meal allowance
Financial counseling
Perks club
Home office allowance
Mobility allowance
Childcare allowance
Life insurance
Extended leave
Incentives for sports, wellness and quality of life
Payroll-deductible loans at reduced rates

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM architecturerules enginescommunication APIschannel orchestrationMachine LearningAI modelsautomated retention flowsuser engagement strategieslifecycle strategiesdata integration

Soft Skills

leadershipteam managementstrategic thinkingcross-functional collaborationcommunicationproblem-solvingcustomer relationship managementengagement enhancementpersonalizationadaptability