Grupo Hiper Saúde

Senior CX Analyst

Grupo Hiper Saúde

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Map and redesign end-to-end customer journeys
  • Create and maintain up-to-date journey documentation
  • Develop rules and automations within CX tools
  • Support the team in implementing journey improvements
  • Conduct training and strengthen the customer experience culture
  • Influence improvements in service and product processes

Requirements

  • Bachelor's degree in Business Administration, Engineering, Project Management, or related fields
  • Experience with Customer Experience (CX) methodologies
  • Experience creating journeys, processes, automations, and service playbooks
  • Experience in customer experience transformation projects
  • Ability to influence strategic decisions and product roadmaps
  • Experience with CS/CX tools, VoC, or CRM
  • Knowledge of SenseData is a plus
Benefits
  • Flash Benefits (meal and grocery vouchers)
  • Gympass or TotalPass
  • Health insurance
  • Dental insurance
  • Birthday day off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience methodologiesjourney mappingprocess automationservice playbookscustomer experience transformation
Soft Skills
influencing strategic decisionstrainingteam support
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in EngineeringBachelor's degree in Project Management