Operational Governance Coordinator

GRUPO EXÍMIA

Coordenador(a) de Governança Operacional managing project governance in a BPO environment. Leading operational teams and ensuring delivery of strategic objectives.

Posted 7/3/2026full-timeJacareí • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and operational governance, applying agile methodologies to enhance process efficiency and team performance. Capable of leading teams, structuring processes, and providing strategic insights to support decision-making and continuous improvement.

Highest-signal resume keywords

Project ManagementOperational GovernanceAgile MethodologiesTeam LeadershipProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementOperational GovernanceAgile MethodologiesProcess StructuringKPI DevelopmentRisk TrackingAction Plan ImplementationManagement RoutinesMetrics AnalysisDelivery Monitoring

Soft Skills

Strong CommunicationCollaborative AttitudeAnalytical SkillsOrganizational SkillsResults-Oriented

Industry Keywords

Operational PerformanceGovernance RitualsContinuous ImprovementDynamic EnvironmentsStrategic Vision

About the role

Key responsibilities & impact

Establish and monitor operational governance for the company’s deliverables;
Support the strategic definition of schedules, priorities, responsibilities and KPIs;
Lead and guide operational teams in executing work plans;
Implement and monitor management routines, governance rituals and action plans;
Apply agile methodologies and project management best practices to the company’s operational context;
Track deadlines, risks, bottlenecks, outstanding issues and critical deliverables;
Support continuous improvement of internal processes;
Provide management visibility into delivery status, metrics and operational performance;
Work alongside leadership to organize requests, prioritize initiatives and support decision-making;
Support implementation projects for HR systems, technology, automation and process improvements.

Requirements

What you’ll need

Experience in project management, operational governance or operations management;
Experience leading teams and monitoring deliveries;
Ability to structure processes, routines, metrics and action plans;
Knowledge of agile methodologies and management tools;
Analytical, organized and results-oriented profile;
Strong communication skills, ability to influence and a collaborative attitude;
Ability to bridge strategic vision and practical execution;
Comfortable managing multiple demands, deadlines and priorities;
Maturity to operate in dynamic, evolving environments.

Benefits

Comp & perks

Food allowance
Transportation allowance
Salary advance
Health insurance
Childcare assistance
Education assistance
Bonus
Christmas hamper
Pharmacy discounts
Parking
On-site fitness/wellness sessions
Flexible working hours
Dental coverage
Life insurance
Fuel allowance
Meal voucher
Career development plan