Grupo Elo

Junior Back Office Analyst

Grupo Elo

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Provide technical and operational support to internal teams and clients, contributing to the resolution of questions and incidents.
  • Maintain active relationships with clients and partners, aiming for excellent service and continuous satisfaction.
  • Handle inquiries via phone, email, or digital channels, offering solutions and clarifications with empathy and assertiveness.

Requirements

  • High school diploma;
  • Must have your own computer/laptop;
  • Comfortable with technology; proficient with computers, applications, and digital tools;
  • Customer service experience is desirable;
  • Ability to handle routines empathetically and professionally, demonstrating patience and understanding;
  • Ability to work toward targets and be results-oriented;
Benefits
  • Transportation allowance;
  • Meal or food allowance;
  • Life insurance;
  • Health plan (after the probationary period);
  • Discount club;
  • We care about your health and well-being, which is why we provide access to Wellhub — a benefit that grants access to accredited establishments, with plans starting at R$29.90/month.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyassertivenesspatienceunderstandingcustomer serviceresults-oriented
Certifications
high school diploma