Customer Service Representative

GROUP OF COMPANIES

Customer Service Representative directing inquiries and resolving service problems for the OTIP Group of Companies. Maintaining insurance transaction records and providing quality service while adhering to standards.

Posted 7/29/2026full-timeWetaskiwin • 🇨🇦 CanadaMid-LevelSenior💰 CA$52,454 - CA$72,096 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal lines, automobile, and property insurance, with a strong focus on customer service and problem resolution. Proficient in managing insurance transactions and providing quality service while adhering to established standards.

Highest-signal resume keywords

AIC LicenseThree Years Experience In Personal Lines InsuranceExceptional Communication SkillsProblem-Solving SkillsIntermediate Knowledge Of Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Transaction ManagementEndorsements ProcessingRenewals ManagementCustomer Issue ResolutionProject Management

Soft Skills

Time ManagementOrganizational SkillsInterpersonal Skills

Tools & Technologies

TAMPortal

Certifications & Qualifications

AIC LicenseCAIB 1 Designation (Working Towards)

Industry Keywords

Personal Lines InsuranceAutomobile InsuranceProperty InsuranceCustomer Service Standards

About the role

Key responsibilities & impact

Directs or responds to telephone inquiries and written requests
Resolves product and service problems
Files documents and records of insurance transactions
Completes endorsements, renewals, rewrites, remarkets and cancellations on applicable systems
Reviews renewals from Alternate Markets Carriers
Provides assistance to other Service team members
Provides quality service while adhering to customer service standards
Attracts potential members/clients
Performs other duties within competence, as assigned

Requirements

What you’ll need

An AIC license
Working towards a CAIB 1 designation would be considered an asset
The ability to communicate both verbally and in written form in French is required
Three years’ experience in personal lines, automobile and property insurance
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
Excellent problem-solving skills and ability to handle customer issues in a pleasant and positive manner
Superior time management, project management and organizational skills to manage competing priorities
Intermediate knowledge of Microsoft Office Suite applications and knowledge of TAM and Portal would be an asset
The ability to communicate in French is considered an asset

Benefits

Comp & perks

Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Unlock your potential with opportunities for advancement