Junior Technical Support Analyst, API

GrooveTech

Technical Support Analyst managing API and integration issues while collaborating with Product, Engineering, and Customer Success teams. Diagnosing technical issues and ensuring client satisfaction.

Posted 7/30/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting integrations and APIs, with a strong understanding of REST APIs and relational databases. Capable of conducting technical meetings and collaborating with cross-functional teams to enhance operational workflows and ensure compliance with quality metrics.

Highest-signal resume keywords

REST API KnowledgeTroubleshooting IntegrationsSQL Server ExperienceZendesk and Jira ProficiencyTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Programming KnowledgeTechnical DiagnosticsProofs of Concept (PoCs)Event-Driven ArchitectureMicroservicesClean ArchitectureNoSQL Database FamiliarityNetwork Protocols UnderstandingAnalytical Problem-SolvingContinuous Improvement Participation

Soft Skills

Strong Communication SkillsOrganizational Skills

Tools & Technologies

ZendeskJiraAI ToolsGitHub CopilotGemini

Industry Keywords

Support TicketsTechnical MeetingsQuality MetricsSLA ComplianceOperational Workflows

Tech Stack

Tools & technologies

NoSQLSQL

About the role

Key responsibilities & impact

Handle medium-complexity support tickets independently and assist with high-complexity cases as needed.
Conduct technical meetings with clients to discuss API and integration-related issues.
Analyze and validate tickets before escalating to the Engineering team.
Perform troubleshooting on integrations, APIs, and communication flows between systems.
Collaborate with Product, Engineering, and Customer Success teams to monitor and resolve incidents.
Participate in continuous improvement projects, automations, and development of internal training.
Document technical solutions, maintaining high-quality information in tickets.
Recommend improvements to processes and operational workflows.
Ensure compliance with quality metrics and SLAs.

Requirements

What you’ll need

Basic knowledge of programming and software development, with the ability to perform technical diagnostics and create small proofs of concept (PoCs).
Knowledge of REST APIs and ability to read technical documentation.
Familiarity with event-driven architecture, microservices, and Clean Architecture.
Experience with relational databases (primarily SQL Server) and NoSQL databases.
Understanding of network protocols, especially HTTP.
Experience with support and ticketing tools such as Zendesk and Jira.
Strong communication skills for leading technical meetings with clients.
Analytical, organized, and problem-solving oriented.
Basic English proficiency is a plus.
Pursuing a Bachelor's degree in Systems Analysis and Development (from the 2nd semester onward).
Experience with AI tools such as Gemini, GitHub Copilot, or similar.

Benefits

Comp & perks

100% remote position.
Life insurance.
Wellhub (formerly Gympass).
Strong culture of encouragement and training in the use of generative AI tools.
Ongoing 1-on-1 mentorship program with senior developers and specialists at GrooveTech.