Technical Support Manager, Billing

GridX, Inc.

Technical Support Manager supporting GridX billing implementations and rate analytics for utilities and energy technology providers. Improving billing operations, troubleshooting APIs, and leading customer delivery.

Posted 8/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and technical capabilities in Customer Success and Support, with a focus on operational delivery in the energy sector. Proficient in managing multiple projects, collaborating with cross-functional teams, and improving processes to enhance customer satisfaction.

Highest-signal resume keywords

Customer Success ExperienceEnergy Sector KnowledgeAnalytical SkillsCloud Technologies ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ManagementData AnalysisAPI TroubleshootingRequirements GatheringProcess ImprovementEnergy Use Case DocumentationDashboard CreationOperational Best PracticesTechnical SupportSoftware Setup Assistance

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementCollaborationProblem-Solving

Tools & Technologies

AWSGCSGridX ProductsDevOps ToolsCustomer Relationship Management Software

Industry Keywords

Energy EfficiencyClean EnergyClimate ChangeDecarbonizationRenewable EnergyTechnical SupportCustomer Satisfaction MetricsStart-Up EnvironmentConsulting ExperienceOperational Delivery

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Maintain and lead daily billing tasks across multiple customers and related customer support requests
Interact directly with clients on complex technical issues, support requests, billing exceptions, reporting, and API troubleshooting
Lead cross-functional process improvement initiatives to improve billing accuracy, data collection, timeliness, and customer satisfaction
Understand GridX products technically and use organizational resources to support product-related inquiries
Analyze production issues and identify, prioritize, and quantify business and system impacts
Analyze and document energy-related use cases, acceptance criteria, and testing methods
Gather requirements and collaborate with DevOps, engineering, and product teams to create dashboards and tools
Assist DevOps in troubleshooting and resolving daily workflow failures
Improve operational processes and best practices
Assist customers, onboarding, and customer success teams with software setup and product information
Maintain customer account overviews and monitor customer satisfaction, goals, and business-needs metrics
Lead project management for Professional Services contracts to ensure successful operational delivery

Requirements

What you’ll need

Minimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilities
Experience in the energy/utility space required
Strong analytical skills and ability to correlate metrics to customer goals
Excellent communication skills, including presenting reporting and complex data clearly and concisely
Strong organizational and time management skills; ability to manage multiple projects and priorities simultaneously
Advanced IT&C knowledge and ability to quickly learn and perform in new software environments
Ability to work across time zones and with offshore teams in a dynamic start-up setting
Consulting experience strongly preferred
Relevant courses/training nice-to-have but not required
Experience in cloud technologies such as AWS or GCS
Experience working with a start-up
Experience with energy efficiency and program implementation highly desired
Interest in clean energy, climate change, decarbonization, or renewable energy is a plus
Must be eligible to work in the United States
GridX is unable to sponsor or take over sponsorship of an employment visa

Benefits

Comp & perks

Flexible PTO
Excellent Medical, Dental and Vision Insurance
401k Match
Parental Leave
Be part of creating our clean energy future