Field Implementation Manager

GreenSpark Software

Field Implementation Manager leading software implementations for ReSpark customers in the recycling sector. Involves travel for customer training and hardware configuration.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end software implementations for new ReSpark customers
Travel to scrap yards for in-person go-lives and training on a regular basis
Become an expert on the ReSpark product, its use cases for recyclers, and how ReSpark helps recyclers operate more efficiently and improve business outcomes
Configure customer hardware supporting ReSpark’s software platform such as IP cameras, scales, and printers
Lead virtual and live end-user trainings during and after onboarding
Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

Requirements

What you’ll need

4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment
Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
Experience installing and setting up hardware (E.g. cameras, scales)
Strong written and verbal communication
A positive attitude and can-do mindset
Strong self-motivation, grit, and a competitive spirit
A customer-first mindset and bias towards action
Highly organized and detail-oriented
Demonstrated ability to work in a fast-paced and dynamic work environment

Benefits

Comp & perks

Flexible time off policy to balance your work and life
Medical, dental, and vision coverage
401(k)
Great start-up culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationhardware installationconfigurationcustomer trainingproblem-solving

Soft Skills

clear communicationexpectation-settingcustomer experienceself-motivationorganizational skillsdetail-orientedpositive attitudegritcompetitive spiritcustomer-first mindset