Bilingual Client Success Specialist

GreenPath

Client Success Specialist in a remote position supporting clients' financial wellness through a Debt Management Program. Engaging with customers via phone and fostering their financial journeys.

Posted 4/17/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Provide top-tier support via phone to clients on our Debt Management Program
Taking back-to-back calls in a call center environment
Support client accounts and ensure seamless account management
Manage proposals, payments, deposits, and creditor communications
Proactively review client accounts to identify and resolve issues
Maintain accurate records and ensure compliance with state regulations
Collaborate across departments to ensure seamless client experience
Encourage and motivate clients throughout their financial journey.

Requirements

What you’ll need

Bilingual (English/Spanish) preferred, but not required
2–3 years of customer service experience (call center preferred)
Associate’s degree preferred; Bachelor’s degree may substitute for experience
Strong communication skills—empathetic, professional, and clear
Tech-savvy with experience in Windows-based systems and CRM tools
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Remote Work From Home Requirements: A private, enclosed room with a door; hard‑wired internet connection (ethernet required) and standard broadband internet; Security camera in addition to standard computer setup; home environment must support productivity; remote work is not a replacement for caregiving; Internet Requirements- Standard Broadband Internet 200 Mbps minimum for a single‑person residence 400 Mbps minimum for residences with 2+ people.

Benefits

Comp & perks

Competitive compensation and benefits
Growth and development opportunities
Supportive, inclusive, and collaborative work environment
A mission‑driven organization with over 60 years of impact in financial wellness.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicefinancial calculationsaccount managementproposal managementpayment processingcreditor communicationsrecord keepingcompliancecall center experiencebilingual

Soft Skills

communicationempathyprofessionalismmotivationcollaborationproblem-solvingattention to detailorganizational skillsclient supportadaptability

Certifications

Associate’s degreeBachelor’s degree