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Client Services Vet Nurse
Greencross Vet HospitalProviding veterinary support and advice as a remote Vet Nurse for Greencross Client Services. Engaging with pet owners and clinics nationwide to deliver professional customer care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary nursing with a focus on telephone triage and customer service. Capable of managing client interactions and supporting clinic operations while ensuring positive patient outcomes.
Highest-signal resume keywords
Certificate IV In Veterinary NursingVeterinary Nursing ExperienceTelephone Triage Decision-MakingRxWorks ExperienceCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Veterinary NursingTelephone TriageAttention To DetailProcess AdherenceClient Appointment Management
Soft Skills
Calm Under PressureStrong CommunicationIndependent WorkTeam EngagementCustomer Experience Focus
Tools & Technologies
RxWorks
Certifications & Qualifications
Certificate IV In Veterinary Nursing
Industry Keywords
Pet Health AdviceVeterinary ClinicsCustomer Service RequestsPet Health RemindersFast-Paced Environment
About the role
Key responsibilities & impact- Provide professional telephone triage and general pet health advice
- Assist clients with appointment bookings and enquiries
- Support Greencross clinics nationwide
- Manage website enquiries and customer service requests
- Assist with Pet Health Reminders and other business initiatives
- Deliver outstanding customer experiences while supporting positive patient outcomes
Requirements
What you’ll need- Holds a Certificate IV in Veterinary Nursing
- Has a minimum of 4 years' veterinary nursing experience
- Is clinically confident and passionate about delivering exceptional customer service
- Has experience working in a fast-paced environment and can remain calm under pressure
- Is confident making accurate and timely telephone triage decisions
- Has experience using RxWorks
- Demonstrates excellent attention to detail
- Can follow detailed processes and procedures
- Works well independently while remaining connected and engaged with a remote team
- Has strong communication skills and genuinely enjoys helping pet owners
Benefits
Comp & perks- Work from home with equipment provided
- Use your clinical knowledge in a different and rewarding way
- Be part of a supportive team of experienced Vet Nurses
- Make a real difference to pets and their owners every day
- Enjoy structured training and ongoing support