Qualifying Specialist
Grand Canyon Education, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 per year
Job Level
Mid-LevelSenior
About the role
- Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
- Adheres to established compliance guidelines
- Demonstrates ethical decision-making and critical thinking skills in all interactions
- Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
- Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs
- Shares knowledge of university process and procedure to gauge their interest
- Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
- Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect
- Appropriately directs prospects to a program that will meet the prospect’s needs
- Is knowledgeable of and communicates University Partner’s values, benefits and differentiating features to prospects in a professional and academically oriented manner
- Accurately shares university expectations to ensure the long-term success of enrolled students
- Serves as a member of a graduation team, which includes academic counseling and admissions representatives
- Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner
- Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives
- Other duties as assigned
Requirements
- Prefer experience in higher education and/or a learning environment which involved daily interaction with students or other call center environment with high volume
- A combination of similar education and work experience may be substituted with prior approval
- Associate’s Degree preferred
- Must be able to pass pre-employment background investigation
Benefits
- great benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
professional demeanorethical decision-makingcritical thinkingcommunicationlisteningprobingstrategizinggoal achievement
Certifications
Associate’s Degree