Observability Architect

Grafana Labs

Observability Architect guiding Grafana Cloud customers’ technical success. Designing implementations, driving adoption, and shaping product priorities for the open observability platform.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $182,000 - $217,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Grafana technology and observability solutions, with a strong ability to manage client relationships and drive product adoption. Proficient in technical support, troubleshooting, and delivering client training to maximize platform value.

Highest-signal resume keywords

Grafana ExpertiseKubernetes DeploymentTechnical Account ManagementObservability SolutionsClient Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingRoot Cause AnalysisTechnical DocumentationObservability Architecture

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsInterpersonal SkillsClient Advocacy

Tools & Technologies

CRM SoftwareTicketing SystemsPrometheusLoki

Industry Keywords

Technical ConsultingSales EngineeringProfessional ServicesClient TrainingCustomer Lifecycle Management

Tech Stack

Tools & technologies

GrafanaKubernetesPrometheus

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for a portfolio of Grafana customers
Design customers’ observability maturity journeys and assist them along that path
Provide expert-level troubleshooting and guidance to drive adoption
Conduct technical reviews and health checks; assist in root cause analysis
Advise clients on best practices and strategies for leveraging Grafana technology
Collaborate with clients to develop and execute technical roadmaps
Identify opportunities to optimize costs, expand solution usage, and drive adoption of new products and features
Develop and maintain long-term relationships with key stakeholders
Own the customer lifecycle with Engagement Managers and Onboarding Solutions Architects
Drive adoption and effective use of Grafana’s product suite to maximize platform value and ROI
Act as the voice of the customer internally, advocating for needs, priorities, and feature requests
Conduct client training sessions and workshops
Develop and deliver technical documentation, guides, and tutorials
Participate in customer reviews to identify improvements, calculate ROI, assess satisfaction, and discuss upcoming needs
Prepare and present reports on client metrics, achievements, and focus areas
Architect and guide complex observability implementations across infrastructure and application environments
Work with Engineering and Product Management to shape product feedback and roadmap priorities

Requirements

What you’ll need

Located on the East Coast
Bachelor’s degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience
Experience deploying and operating Kubernetes
5+ years of experience in technical support, technical account management, consulting, sales engineering, or Professional Services within the technology industry
Strong understanding of observability solutions; Grafana, Prometheus, and Loki are a plus
Ability to manage multiple clients and projects simultaneously
Excellent problem-solving and analytical skills
Outstanding communication and interpersonal skills
Experience with relevant tools and technologies, such as CRM software, ticketing systems, and programming languages
Ability to travel as needed to meet clients, up to 25%
Observability expertise, preferably at architect level
Strong written and oral communication skills
Ability to articulate Grafana’s value proposition and technical product advantages
Ability to identify and provide timely workarounds and solutions for customer business needs
Experience or familiarity with technical sales, TAM, or post-sales technical work is a bonus
Recent coding bootcamp graduates or candidates with post-sales or engineering experience may also be considered

Benefits

Comp & perks

Restricted Stock Units (RSUs) for every team member
100% remote, global culture
Career growth pathways
In-person onboarding
30 days of annual leave per annum
3 annual leave days reserved for Grafana Shutdown Days
Transparent communication and regular company-wide updates
Autonomy and support to ship great work and try new things
Empowered, high-trust, low-ego culture
Approachable, transparent leadership