Senior Software Engineer – Databases, SRE

Grafana Labs

Senior Software Engineer focusing on customer reliability for Grafana Cloud databases. Designing solutions for SLOs and incident response, ensuring high reliability for complex environments.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $154,445 - $185,334 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering (SRE) with a focus on designing and implementing Service Level Objectives (SLOs) and automation for production reliability. Proficient in Kubernetes, cloud environments, and incident response processes, ensuring high availability and performance in complex customer systems.

Highest-signal resume keywords

Site Reliability Engineering (SRE)Kubernetes ExperienceService Level Objectives (SLOs) DesignIncident Response ParticipationAutomation Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesService Level Objectives (SLOs)GoPythonJavaLinux InternalsInfrastructure-as-CodeTerraformHelmJsonnet

Soft Skills

Problem-SolvingTroubleshootingIntellectual CuriosityTransparencyKindness

Tools & Technologies

AWSGCPAzureCloud StorageNetworking

Industry Keywords

Production EngineeringMulti-Tenant SystemsPost Incident Reviews (PIRs)Customer Reliability Engineering

Tech Stack

Tools & technologies

AWSAzureCloudGoGoogle Cloud PlatformJavaKubernetesLinuxPythonTerraform

About the role

Key responsibilities & impact

Partner closely with product engineering squads (embedded model)
Own production reliability for high-SLA and complex customer environments
Design and implement automation to scale our reliability practices
Ensuring our customers meet our SLO targets
Define and evolve per-tenant SLOs and reliability models
Proactively reduce SLO burn to prevent repeat incidents
Serving as a primary escalation point and on-call for relevant incidents
Lead customer-impacting incident response and post-incident reviews
Contribute to design docs and code reviews
Influence feature design to ensure production scalability and operability
Build automation to eliminate toil where needed
Improve alert quality and reduce noisy escalations

Requirements

What you’ll need

6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
Experience operating multi-tenant systems in production
Strong experience designing and implementing SLOs
Experience with one or more programming languages (e.g. Go, Python, Java, etc)
Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
Excellent problem-solving and troubleshooting skills.
Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
Ability to reason about performance, scaling, and failure modes
Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
Ability to partner deeply with product engineering teams
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Benefits

Comp & perks

Restricted Stock Units (RSUs)
30 days annual leave
Grafana Shutdown Days to allow team to disconnect