Staff Product Designer – Incident Response Management

Grafana Labs

Staff Product Designer focused on designing user experiences for Incident Response Management solutions at Grafana Labs. Collaborating with global teams and mentoring designers in a fully remote environment.

Posted 7/16/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$164,000 - CA$205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing user experiences for technical audiences, particularly in the context of incident response and management solutions. Capable of delivering scalable design solutions while collaborating effectively with cross-functional teams in a fast-paced, remote environment.

Highest-signal resume keywords

User Experience DesignDesign for Developers and SREsCross-Functional CollaborationScalable Design SolutionsPortfolio of Design Work

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Experience DesignVisual Communication ToolsDesign DocumentationResearch InitiativesDesign Decision MakingData-Rich Dev ToolingEnterprise SaaS ProductsCross-Platform DesignIncident Response PracticesCloud Infrastructure Design

Soft Skills

MentoringCollaborationTransparencyDiversity of PerspectivesCommitment to Progress

Industry Keywords

Incident ResponseObservabilityCyber SecurityDatabase MonitoringCloud InfrastructureDeveloper ToolsSRE ToolsHigh-Stress Use CasesFast-Paced EnvironmentRemote Work

Tech Stack

Tools & technologies

CloudCyber SecurityGrafana

About the role

Key responsibilities & impact

Design practical and effective user experiences for Grafana’s Incident Response & Management (IRM) solutions
Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools
Work with researchers, cross-functional collaborators, and lead customers to plan and execute formative and evaluative research initiatives
Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs
Develop deep expertise in product area and associated customer and user personas, use cases, and workflows
Contribute to the evolution of the Product Design team by coaching and mentoring other designers
Help scale team’s impact on customers, users, and business

Requirements

What you’ll need

Experience designing for developers, SREs, and other highly technical users
A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires
Bonus: Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases and usage scenarios
Bonus: Experience designing cross-platform experiences for developer tools across touchpoints including web, desktop, mobile, CLI, API and MCP integrations, and agentic harnesses
Bonus: An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains

Benefits

Comp & perks

Equity
Bonus (if applicable)
30 days annual leave
In-person onboarding
Flexible work arrangements