Staff Product Designer, Incident Response Management

Grafana Labs

Staff Product Designer for incident response management at Grafana Labs. Collaborating in a fully remote R&D organization to design effective user experiences.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesLead💰 $162,000 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing scalable solutions for complex, data-rich developer tools and enterprise SaaS products, while effectively collaborating with cross-functional teams and stakeholders. Proficient in utilizing product design tools to document user needs and create impactful design work that aligns with business goals and user feedback.

Highest-signal resume keywords

Designing For DevelopersPortfolio Of Design WorkPragmatic Design SolutionsCross-Functional CollaborationRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignVisual CommunicationUser ResearchDesign DocumentationDesign Decision Making

Soft Skills

CollaborationMentoringTransparencyAdaptabilityCommitment

Tools & Technologies

FigmaCursorClaude Code

Industry Keywords

Enterprise SaaSDev ToolingCustomer Advisory BoardDesign Partnership ProgramKPI

About the role

Key responsibilities & impact

Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice
Work with researchers, cross-functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives
Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs

Requirements

What you’ll need

Experience designing for developers, SREs, and other highly technical users
A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

Benefits

Comp & perks

Equity
Bonus (if applicable)
30 days annual leave
Grafana Shutdown Days to allow the team to disconnect