Senior Observability Architect

Grafana Labs

Senior Observability Architect at Grafana Labs guiding customer observability solutions and success through deep technical engagement.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $204,000 - $260,000 per yearWebsite

Tech Stack

Tools & technologies

GrafanaKubernetesPrometheus

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
Collaborate with clients to develop and execute technical roadmaps.
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
Develop and maintain strong, long-term relationships with key stakeholders.
With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
Conduct training sessions and workshops to educate clients on our technology.
Develop and deliver technical documentation, guides, and tutorials.
Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
Prepare and present reports on client metrics, achievements, and areas of focus.

Requirements

What you’ll need

Located on the West Coast
Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
Experience deploying and operating Kubernetes.
5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
Proven ability to manage multiple clients and projects simultaneously.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills.
Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
Ability to travel as needed to meet with clients (up to 25%).
Identify and provide timely workarounds and solutions to meet a customer’s business needs.
You have some observability expertise, preferably architect level
First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers

Benefits

Comp & perks

100% Remote, Global Culture
Scaling Organization
Transparent Communication
Innovation-Driven
Open Source Roots
Empowered Teams
Career Growth Pathways
Approachable Leadership
Passionate People
In-Person onboarding
Balance is Key - 30 days annual leave

ATS Keywords

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Hard Skills & Tools

Kubernetesobservability solutionsGrafanaPrometheusLokitechnical documentationtroubleshootinganalytical skillsproblem-solvingtechnical account management

Soft Skills

communication skillsinterpersonal skillsrelationship managementcollaborationproblem-solvinganalytical skillscustomer advocacytraining and educationproject managementcreativity

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Mathequivalent experience