Senior Executive Assistant, Global Customer Solutions

Grafana Labs

Senior Executive Assistant supporting SVP, Global Customer Solutions at Grafana Labs. Managing executive schedules and driving strategic initiatives in a remote setup.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $127,000 - $153,000 per yearWebsite

Tech Stack

Tools & technologies

GrafanaPMP

About the role

Key responsibilities & impact

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
Coordinate extensive domestic and international travel
Help triage, organize, and draft responses to emails as necessary
Manage expenses in a proactive, fiscally alert manner
Ensure and maintain confidentiality of all appropriate communications and documents
Attend meetings, document discussions, and distribute action items
Coordinate and host group meetings, leadership meals, and management team off-sites
Work with sales and customer success teams to coordinate customer meetings and visits
Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
Handle occasional personal tasks for the executive as needed
Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
Help design and implement lightweight but effective program management processes and frameworks that scale with the team
Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
Assist in the planning and execution of quarterly business reviews and organizational planning cycles
Identify inefficiencies in how the team operates and bring forward proposals to improve them
Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress
Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

Requirements

What you’ll need

You have experience in a tech or high-growth startup environment
You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
You have hands-on program or project management experience - you know how to run a workstream, not just support one
You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction
You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments
You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
You handle sensitive and confidential information with discretion and integrity
You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment
Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)
BA/BS degree preferred; PMP or equivalent certification is a plus

Benefits

Comp & perks

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementcalendar managementexpense managementevent planningemail draftingworkflow automationAI toolsdata trackingconfidentiality management

Soft Skills

organizational skillsattention to detailcommunication skillsrelationship buildingdiscretionurgencyadaptabilityproblem-solvingcollaborationinitiative

Certifications

PMPBA degreeBS degree