Help support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases
Own production reliability for high-SLA and complex customer environments
Design and implement automation to scale our reliability practices
Ensure our customers meet our SLO targets
Define and evolve per-tenant SLOs and reliability models
Proactively reduce SLO burn to prevent repeat incidents
Serve as a primary escalation point and on-call for relevant incidents
Lead customer-impacting incident response and post-incident reviews
Contribute to design docs and code reviews
Influence feature design to ensure production scalability and operability
Build automation to eliminate toil where needed
Improve alert quality and reduce noisy escalations

Requirements

6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
Experience operating multi-tenant systems in production
Strong experience designing and implementing SLOs
Experience with one or more programming languages (e.g. Go, Python, Java, etc)
Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
Excellent problem-solving and troubleshooting skills.
Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
Ability to reason about performance, scaling, and failure modes
Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
Ability to partner deeply with product engineering teams
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SRECREproduction engineeringKubernetesAWSGCPAzureinfrastructure-as-codeSLO designprogramming languages

Soft Skills

problem-solvingtroubleshootingincident responseautonomyself-directioncollaborationintellectual curiositytransparencybias towards actionkindness