Grafana Labs

CPQ Administrator

Grafana Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $162,275 - $195,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERPGrafana

About the role

  • Quoting & Approvals: Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness.
  • Amendments & Renewals: Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings.
  • Catalog & Product Readiness: Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning.
  • Revenue Integration: Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls.
  • Change Management: Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features.
  • Compliance & Controls: Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems.
  • Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce related NetSuite integrations.
  • Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains).
  • Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance.
  • Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards.
  • Own testing, documentation, and enablement for new features and releases.
  • Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement.

Requirements

  • 5–8+ years of experience in CPQ administration with hands-on configuration and program management experience.
  • Experience being the lead CPQ Admin.
  • Deep understanding of amendment logic, revenue implications, and ERP integrations.
  • Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance.
  • Strong communication, stakeholder management, and change management skills.
  • Certifications required: Salesforce CPQ Specialist, Salesforce Certified CPQ Administrator - link the certification
Benefits
  • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CPQ administrationconfigurationprogram managementamendment logicERP integrationsaudit documentationinternal controlsprocess health metricsuser acceptance testingcontinuous improvement
Soft skills
communicationstakeholder managementchange managementcross-functional governanceleadership
Certifications
Salesforce CPQ SpecialistSalesforce Certified CPQ Administrator