Hotline & Customer Support

GRÜN Software Medien GmbH

Customer support role assisting users with software solutions in Medienbranche. Responsibilities include installation, troubleshooting, and customer communication.

Posted 5/1/2026full-timeEndingen am Kaiserstuhl • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

You support our customers in their day-to-day operations.
You install software components on our customers' systems.
You analyze program logs to troubleshoot and resolve issues.
You assist with customizing our software.
You analyze data and create backups.

Requirements

What you’ll need

You work reliably and are customer- and solution-oriented.
You are communicative and have good German language skills.
You are flexible and team-oriented.
Ideally, you have experience with Linux, databases, or SQL.

Benefits

Comp & perks

Great team
Opportunity to work independently
Training budget of €1,500 per year
Performance-related salary including profit-sharing
Company pension plan
Hansefit membership
Sustainable and family-friendly working environment
Fully equipped kitchen with fresh fruit as well as tea, coffee, espresso, cappuccino, and cold drinks
Access to company bicycles and e-bikes
Flat hierarchies
Regular team events
Work where others go on vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxdatabasesSQLsoftware installationtroubleshootingdata analysissoftware customizationbackup creation

Soft Skills

customer-orientedsolution-orientedcommunicativeflexibleteam-oriented