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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both French and English, with a focus on customer satisfaction and effective problem-solving. Proficient in CRM systems and capable of maintaining accurate records while adapting quickly to product knowledge.
Highest-signal resume keywords
Fluent In EnglishFrench Mother TongueCRM System ExperienceStrong Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer ServiceProactive AttitudeInitiativePositive Energy
Industry Keywords
Customer InquiriesCustomer SatisfactionCar Ownership KnowledgeNote-Taking SkillsAdministrative Support
About the role
Key responsibilities & impact- Respond to customer inquiries via email and phone, ensuring timely and effective solutions.
- Assist customers with understanding our products and services, addressing their specific needs.
- Maintain accurate records in our CRM system, documenting customer interactions and issues.
- Support the Mobility team with various administrative tasks related to customer satisfaction.
- Learn and adapt quickly to our products and services, as well as the contracts that bind them.
Requirements
What you’ll need- French mother tongue (Essential)
- Fluent in English (Required)
- Available for 80-100% workload.
- Strong communication skills and the ability to manage customer expectations.
- Good note-taking skills, and attention to detail when documenting interactions in the CRM system.
- Previous experience in direct customer contact (Good to have)
- Ability to work independently, show initiative, and remain proactive.
- A positive attitude, energy, and willingness to embrace the start-up atmosphere.
- Good to Have: Conversational knowledge of French or German (second language)
- Conversational knowledge of Italian
- Previous experience working with CRM systems.
- Knowledge of car ownership and enthusiasm for cars is a plus.
Benefits
Comp & perks- A 12-month internship opportunity with a fast-growing company.
- A great learning environment where you can develop customer success skills.
- Collaborative, start-up vibes and a supportive team.
- Convenient location in downtown Zurich.
- Gain valuable exposure to a wide range of customer-facing responsibilities.
