CSM
Govly
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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About the role
- A proactive customer success mindset – we go to the customer!
- Drive adoption, retention, and expansion for your client base
- Lead successful implementation and onboarding for our new clients
- Build and enhance executive relationships within our client base
- Train and educate Govly users (various roles and levels)
- Share your frontline customer experiences back into the heart of our business
- Bring an “all hands on deck” scrappiness and hunger + drive to build a truly special team and company
Requirements
- 2+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
- Strong project management skills & are extremely organized
- Comfortable operating in a lean startup and in a fast-paced environment
- Proud of your work and committed to honing your craft
- Complete sense of ownership. No task is too small, nor are you afraid to roll up your sleeves
- Want to be part of a high performing team and be additive to the culture that we are establishing
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) plan, with company match
- 15 days of accrued PTO per year + 2 week company Holiday break
- A truly exceptional opportunity to learn, grow, and make an outsized impact!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSproject management
Soft Skills
customer success mindsetorganizational skillsownershipteam collaborationcommunicationadaptabilityproactivityscrappinesscommitment to qualitydrive