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Government of Nova Scotia

Service Delivery Manager

Government of Nova Scotia

Regional Manager for Service Delivery Division managing social service programs in Nova Scotia. Leading team and ensuring quality client service delivery across various portfolios.

Posted 7/24/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSenior💰 CA$3,929 - CA$4,912 per bi-weeklyWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and delivering social service programs, with a strong focus on client service quality, team leadership, and promoting self-reliance. Possesses a deep understanding of Employment Support, Income Assistance, Child and Family Wellbeing, and Disability Support Programs.

Highest-signal resume keywords
Leadership Experience in Social ServicesClient Service DeliveryUnderstanding of Employment Support ProgramsCommunication SkillsCommitment to Diversity and Anti-Racism

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Social Program ManagementOperational PlanningProgram DeliverySelf-Reliance PromotionSupervisory Experience
Soft Skills
People Leadership SkillsVerbal CommunicationWritten Communication
Certifications & Qualifications
University Degree in Social SciencesUniversity Degree in Management
Industry Keywords
Social ServicesIncome AssistanceChild and Family WellbeingDisability Support Programs

About the role

Key responsibilities & impact
  • Ensure quality client service delivery to a broad range of clients
  • Manage operational, planning, and delivery of OSD social programs
  • Lead team of professionals in delivering social service programs
  • Ensure services promote self-reliance and build independence

Requirements

What you’ll need
  • University degree in Social Sciences or Management
  • Several years of successful leadership and experience at a supervisory/managerial level in social services programs
  • Incredible people leadership skills
  • Strong understanding of Employment Support and Income Assistance, Child and Family Wellbeing, and Disability Support Programs
  • Excellent verbal and written communication skills
  • Commitment to diversity and anti-racism in the workplace

Benefits

Comp & perks
  • Defined Benefit Pension Plan
  • Health, Dental, Life Insurance
  • General illness, Short and Long Term Disability
  • Vacation
  • Employee and Family Assistance Programs