Desktop Support Specialist – Level II

Gothic Landscape

Bilingual Level II Help Desk Technician at Gothic Landscape providing advanced technical support to internal customers while ensuring seamless IT operations. Requires problem-solving skills and strong IT knowledge.

Posted 7/1/2026full-timeTempe • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $32 per hourWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide advanced technical support to internal customers, ensuring a seamless IT environment.
Model excellent customer service by clearly communicating solutions to end users with patience and empathy.
Diagnose and resolve complex technical issues, including software, hardware, and network problems.
Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution.
Perform advanced tasks in Active Directory, Exchange, and File Administration.
Assist in managing and troubleshooting network-related issues.
Identify and mitigate security threats using various cybersecurity tools.
Create and update technical documentation, knowledge base articles, and standard operating procedures.
Assist with IT projects, including deployments, migrations, and upgrades.
Install, configure, and troubleshoot complex hardware and software issues.
Configure, manage, and support mobile devices using MDM solutions.
Provide remote support for multiple locations and occasionally conduct site visits.
Provide weekend or after-hours support as needed.

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, or a related field (preferred).
3-5 years of relevant help desk or technical support experience.
Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities with a focus on customer satisfaction.
Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).
BILINGUAL IN ENGLISH AND SPANISH IS A REQUIREMENT OF THIS POSITION.

Benefits

Comp & perks

Medical
Dental
Vision
FSA
401(k) with company match.
9 paid holidays per year.
Paid vacation and sick leave
Technical conference participation and/or advanced technical IT training.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportNetwork TroubleshootingSoftware InstallationHardware ConfigurationIncident ManagementCybersecurity ToolsMDM SolutionsDocumentation CreationService Request HandlingProblem Diagnosis

Soft Skills

Customer ServiceCommunication SkillsAnalytical SkillsProblem-Solving AbilitiesEmpathy

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Certified: Modern Desktop Administrator Associate