Forward Deployed Engineer

goTenna

Forward Deployed Engineer supporting goTenna’s mobile mesh networking products for public safety and military customers. Providing technical support, training, installations, demos, and customer-driven product feedback.

Posted 8/5/2026full-timeFairfax • Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in digital technologies and tactical communications, with a focus on customer engagement and support. Capable of delivering effective training, troubleshooting technical issues, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

6+ Years Professional ExperienceTactical Communications ExperienceCRM Tools ProficiencyTechnical Presentation SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital TechnologiesTechnical TroubleshootingCustomer SupportAnalytical Problem-SolvingTraining and Equipment Installation

Soft Skills

Exceptional Organizational SkillsVerbal and Written CommunicationStrategic ThinkingCustomer/Service OrientationAbility to Work Independently

Tools & Technologies

SalesforceJira

Certifications & Qualifications

U.S. Citizenship or Green Card for ITAR ComplianceEligibility for U.S. Security Clearance

Industry Keywords

Public SafetyMilitaryEmergency ManagementSearch and RescueDisaster Response

About the role

Key responsibilities & impact

Engage with Public Safety, Military, and other Pro customers
Monitor and answer support requests relating to all Pro line products
Document current use cases, issues, and opportunities
Provide regular reports to leadership on product and customer performance to help develop future strategies and roadmap
Work cross-functionally with Product Management and Engineering to troubleshoot technical issues
Ensure compliance with all regulatory requirements
Conduct virtual and onsite training and equipment installations with customers
Support technical presales activities, including onsite or virtual customer demos
Support business development activities such as RFPs, demos, trade shows, and Q&A sessions
Stay current on technological advancements in the industry and customers' latest employment criteria
Advocate for customers by identifying issues and contributing to the voice-of-the-customer program
Collaborate with Marketing, Sales, Product, Engineering, and Solutions Architect teams
Travel up to 50% as required

Requirements

What you’ll need

6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization
Some professional experience related to tactical communications
Solid technical background with hands-on experience in digital technologies
Ability to grasp customers’ needs and suggest timely solutions
Exceptional organizational, presentation, verbal, and written communication skills
Strong analytical and problem-solving skills
Physical ability to carry 30 pounds of equipment and work in austere conditions
Experience with CRM tools and ticketing systems such as Salesforce or Jira
Ability to work independently and communicate effectively
Ability to explain technical details and requirements to both non-technical and highly technical audiences through onsite and virtual engagements
Strong work ethic and ability to provide quick and effective resolutions to customer questions
Customer/service orientation and ability to build strong customer relationships
Strategic thinking, planning, and out-of-the-box problem-solving
Ability to lift 30 lbs.
U.S. Citizen or Green Card required for ITAR compliance
May require eligibility to obtain and maintain a U.S. security clearance
Preferred: passion for tactical communications and technology
Preferred: operational experience such as active-duty military, law enforcement, or Public Safety experience, including emergency management, search and rescue, wildland firefighting, or disaster response
Preferred: passion for goTenna and its mission

Benefits

Comp & perks

Offering Relocation Assistance
Equity
401(k) plan
Unlimited PTO
Parental Leave with Pay
Holiday pay (including December recess)
Medical, Dental, Vision and life insurance
Pre-tax benefits
Short- and Long-term disability plans
Professional Development Stipend