Customer Success Associate
GoTab
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $60,000 - $65,000 per year
About the role
- Serve as the primary contact for GoTab restaurants and venues
- Establish, grow, and manage relationships with new and existing customers
- Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
- Coordinate each phase of a successful and timely rollout of product launch
- Support and provide technical troubleshooting to GoTab operators where and when needed
- Function as a product expert and technical communications resource for clients via support
- Support the GoTab technical team, customers, and end-users as needed
- Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback
Requirements
- Problem solver and able to work efficiently under pressure
- Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues
- Excellent communication skills and remote collaboration experience
- Desire and aptitude for learning deep technical aspects of the GoTab product (background in customer success for SaaS a huge plus)
- Excellent organization and time management skills
- Curious and comfortable working in an unstructured and entrepreneurial environment
- Quick learner with a go-getter attitude
Benefits
- Medical, Dental, & Vision insurance
- 401k with an employer match
- Generous PTO & Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingproduct usabilityproduct launchcustomer successSaaS
Soft Skills
problem solvingcommunicationremote collaborationorganizationtime managementcuriosityadaptabilityentrepreneurial mindsetquick learninggo-getter attitude