Insurance Support Associate

Goosehead Insurance

Insurance Support Associate providing professional client support across multiple states through email and chat. Engaging with clients to resolve inquiries and perform case management tasks effectively.

Posted 7/7/2026full-timeWestlake • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Deliver warm, professional support via email.
Identify and document key case details, resolving or redirecting issues efficiently.
Maintain accurate records and follow through on client needs.
Collaborate with internal teams to ensure seamless client service.
Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
Placing the client first in all interactions – obsession with client experience.

Requirements

What you’ll need

High school diploma or equivalent
Strong attention to detail and written communication skills
Eligibility to work in the United States

Benefits

Comp & perks

Comprehensive health
Dental
Vision
401(k)
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional SupportProblem SolvingClient Experience Focus

Certifications

High School Diploma Or Equivalent