Senior Client Support Agent

Goosehead Insurance

Senior Client Support Agent delivering multi-channel support in the insurance sector. Managing policy changes and mentoring junior staff to enhance service excellence.

Posted 4/23/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Resolve moderate-to-complex inquiries via email/chat
Execute policy endorsements and audits accurately across carriers
Ensure compliance with state regulations and carrier SLAs
Document cases with precision in Salesforce and carrier systems
Mentor and train L1-L2 agents on workflow best practices
Contribute to continuous improvement through feedback and SOP refinement

Requirements

What you’ll need

Texas P&C license (required)
1–2 years in insurance service or related field
Proven performance in non-call support roles
Commitment to accuracy and service excellence
High school diploma or equivalent
Strong attention to detail and communication skills
Bilingual (English/Spanish) is a plus

Benefits

Comp & perks

Equal Employment Opportunity
Comprehensive training programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

policy endorsementsauditscompliancecase documentationSalesforceSOP refinement

Soft Skills

attention to detailcommunicationmentoringtrainingcommitment to service excellence

Certifications

Texas P&C license