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Goodweek

Partner Support Manager

Goodweek

Partner Support Manager providing support to MSPs and Distributors using Goodweek AI tool. Responsibilities include managing support requests, bug tracking, and stakeholder updates.

Posted 7/13/2026full-timeStrasbourg • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in French and English, with a focus on customer support and quality assurance in a B2B SaaS environment. Capable of effectively managing bug reporting and resolution processes while providing timely updates to stakeholders.

Highest-signal resume keywords
Bilingual CommunicationCustomer Support ExperienceBug ReportingSupport Tools ProficiencyProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportQuality AssuranceBug Ticket WritingTechnical UnderstandingProduct Integration Knowledge
Soft Skills
Excellent Written CommunicationStrong People Skills
Tools & Technologies
ZendeskIntercom
Industry Keywords
B2B SaaSMSPDistributorDeployment Phase

About the role

Key responsibilities & impact
  • Answer requests from MSPs/Distributors by phone, email, or chat.
  • Join live calls or watch Fathom recordings within 24 hours of the meeting.
  • Write a bug ticket that Engineering can act on: a short video clip, clear steps to reproduce, environment details, what should happen vs. what actually happens, and the business impact.
  • Run the weekly bug review meeting with Product and Engineering.
  • Send regular updates to every MSP/Distributor affected by an issue: when a fix is ready, when a timeline changes, or when a workaround is available.
  • Help unblock MSPs/Distributors during their deployment phase when something blocks progress.

Requirements

What you’ll need
  • Bilingual (required): French and English
  • 4+ years of experience in customer support, customer care, or QA, working directly with clients - ideally at a B2B SaaS company with several product integrations.
  • Experience with support tools like Zendesk or Intercom.
  • Good product knowledge and basic technical understanding.
  • Excellent written communication.
  • Strong people skills.

Benefits

Comp & perks
  • Health insurance provided by the employer
  • Meal vouchers and transportation cost reimbursement (50%)
  • Flexible working hours
  • Hybrid remote work
  • Daily use of English through close collaboration with teams in the US and Spain