Part-Time Customer Care Specialist

GoMacro

Customer Care Specialist at GoMacro handling inquiries and support via email, chat, and phone. Working remotely to resolve concerns and provide a positive consumer experience for a health food company.

Posted 6/23/2026part-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide courteous, friendly, and accurate support across email, chat, and phone channels.
Resolve consumer inquiries regarding account/orders, product inquiries, subscriptions, promotions, and website navigation.
Maintain GoMacro’s brand voice and uphold The GoMacro Way in every interaction.
Meet or exceed customer care metrics, including accuracy, sentiment, and CSAT.
Navigate Shopify and Shipbob to update orders, process replacements or refunds, and manage order changes.
Coordinate with ShipBob and internal teams regarding damaged, delayed, or missing shipments.
Accurately follow processes for lost-package claims and quality escalations.
Serve as a power user of Gorgias, ensuring correct ticket tagging, categorization, and documentation.
Leverage macros, help docs, resource tools (Grammarly) and SOPs to maintain consistency and efficiency through all consumer communications.
Collect and document quality concerns, including lot numbers, photos, descriptions, timestamps, and purchase details.
Collaborate with Quality Assurance to ensure accurate and timely reporting of product trends.
Participate in team meetings, training sessions, and special projects aimed at improving the consumer experience.
Other duties as assigned by the supervisor.

Requirements

What you’ll need

3+ years of customer service experience, preferably in e-commerce or CPG.
Experience using CRM or help desk platforms, such as Gorgias, Zendesk, or Salesforce.
Strong written communication skills with the ability to convey information clearly and professionally.
Demonstrated ability to troubleshoot across multiple systems, platforms, and tools.
Highly organized with strong attention to accuracy and detail.
Ability to work independently while maintaining accountability in a remote or hybrid environment.
Strong problem-solving, conflict resolution, and consumer-centric decision-making abilities.
Preferred Skills: Shopify, Gorgias, Recharge, SAP, or ShipBob experience.
Experience in the natural, organic, or wellness food industry.
Experience with subscription workflows or e-commerce operations.
Familiarity with reading and interpreting product, ingredient, or nutritional information.
Ability to identify consumer trends and suggest improvements to processes or documentation.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoMacro Website LinkedIn All Job Openings 51 - 200 employees Founded 2004 🛍️ eCommerce 🧘 Wellness 🛒 Retail eCommerce
Wellness
Retail GoMacro is a company specializing in the production and sale of plant-based nutrition bars, known as MacroBars. Their products are 100% organic, vegan, gluten-free, kosher, and non-GMO, emphasizing sustainable and responsible sourcing and packaging. Founded as a mother-daughter-owned business, GoMacro is committed to environmental sustainability and is powered by 100% renewable energy. In addition to dietary certifications, GoMacro bars cater to various dietary needs such as low FODMAP and soy-free options. The company is dedicated to making a positive impact both on consumers’ health and the planet. Part-Time Customer Care Specialist 🔥 8 minutes ago 🧀 Wisconsin – Remote 💵 $18 - $21 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide courteous, friendly, and accurate support across email, chat, and phone channels.
Resolve consumer inquiries regarding account/orders, product inquiries, subscriptions, promotions, and website navigation.
Maintain GoMacro’s brand voice and uphold The GoMacro Way in every interaction.
Meet or exceed customer care metrics, including accuracy, sentiment, and CSAT.
Navigate Shopify and Shipbob to update orders, process replacements or refunds, and manage order changes.
Coordinate with ShipBob and internal teams regarding damaged, delayed, or missing shipments.
Accurately follow processes for lost-package claims and quality escalations.
Serve as a power user of Gorgias, ensuring correct ticket tagging, categorization, and documentation.
Leverage macros, help docs, resource tools (Grammarly) and SOPs to maintain consistency and efficiency through all consumer communications.
Collect and document quality concerns, including lot numbers, photos, descriptions, timestamps, and purchase details.
Collaborate with Quality Assurance to ensure accurate and timely reporting of product trends.
Participate in team meetings, training sessions, and special projects aimed at improving the consumer experience.
Other duties as assigned by the supervisor. 🎯 Requirements
3+ years of customer service experience, preferably in e-commerce or CPG.
Experience using CRM or help desk platforms, such as Gorgias, Zendesk, or Salesforce.
Strong written communication skills with the ability to convey information clearly and professionally.
Demonstrated ability to troubleshoot across multiple systems, platforms, and tools.
Highly organized with strong attention to accuracy and detail.
Ability to work independently while maintaining accountability in a remote or hybrid environment.
Strong problem-solving, conflict resolution, and consumer-centric decision-making abilities.
Preferred Skills: Shopify, Gorgias, Recharge, SAP, or ShipBob experience.
Experience in the natural, organic, or wellness food industry.
Experience with subscription workflows or e-commerce operations.
Familiarity with reading and interpreting product, ingredient, or nutritional information.
Ability to identify consumer trends and suggest improvements to processes or documentation. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative – Part Time 🕒 4 days ago GetixHealth 1001 - 5000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Service Representative assisting patients with healthcare billing inquiries via phone. Ensuring accurate and timely billing of healthcare accounts and resolving inquiries. 🇺🇸 United States – Remote 💵 $17 / hour 💰 Private Equity Round - Getix on 2015-01 ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Customer Service and Sales Support Representative 🕒 5 days ago Advertiser 1 - 10 👥 B2C 📚 Education Website LinkedIn All Job Openings Customer Service and Sales Support Representative assisting clients with travel inquiries and vacation planning. Providing customer service, learning about travel industry, and utilizing company resources while working from home. 🇺🇸 United States – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Specialist 🕒 5 days ago Bloomlife Inc 11 - 50 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🧘 Wellness Website LinkedIn All Job Openings Customer Support Specialist managing day-to-day interactions with patients and healthcare providers. Ensuring positive experiences and facilitating improvements in prenatal care services. 🇺🇸 United States – Remote 💰 Series A on 2020-06 ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Part-Time Customer Care Associate 🕒 6 days ago Sharebite 51 - 200 🤝 B2B 🛍️ eCommerce 🌍 Social Impact Website LinkedIn All Job Openings Part-Time Customer Care Associate providing support for Sharebite's Group Orders and Passport product lines. Excelling in customer service while contributing to a socially impactful company. 🇺🇸 United States – Remote 💵 $20 - $26 / hour 💰 $39M Series B on 2022-06 ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Housing Support Specialist 🕒 June 16 Sedgwick 10,000+ employees 🏢 Enterprise 📋 Compliance Website LinkedIn All Job Openings Coordinate housing support needs for displaced policyholders in a service-driven environment. Managing lease extensions, vendor coordination, and client communication. 🇺🇸 United States – Remote 💵 $17 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicee-commerceCRMtroubleshootingsubscription workflowsorder managementquality assurancedocumentationdata collectionproblem-solving

Soft Skills

written communicationattention to detailorganizational skillsindependenceaccountabilityconflict resolutionconsumer-centric decision-makingcollaborationadaptabilitycustomer care metrics