Resident Relations Specialist

GoldOller Real Estate Investments

Centralized Resident Relations Specialist managing lease renewals and resident satisfaction for multifamily communities. Collaborating with teams to improve resident retention and ensure operations success.

Posted 6/24/2026full-timeColumbus • Florida, Ohio, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $25 per hourWebsite

About the role

Key responsibilities & impact

Proactively manage and track lease expirations and upcoming renewals across assigned communities
Prepare and send timely renewal offers to residents based on pre-approved guidelines from Regional leadership
Collaborate with on-site teams to ensure lease renewal goals are met and assist with retention strategies
Document and update lease renewal status in property management systems and trackers
Analyze renewal trends and provide feedback
Ensure compliance with fair housing regulations and best practice leasing policies
Assist in the implementation of process improvements and workflow enhancements

Requirements

What you’ll need

Bachelor's degree in marketing and business preferred
2 years in a property management role
Knowledge of market rent analysis and pricing strategy
Proficient in Microsoft Office products
Expert with OneSite RealPage Residential Property Management Software
Ability to lift, push, and pull up to 40 pounds
Valid driver's license and reliable personal automobile for local job-related travel

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

market rent analysispricing strategyproperty managementlease renewal managementprocess improvementsworkflow enhancements

Soft Skills

collaborationcommunicationproactive managementfeedback analysis

Certifications

Bachelor's degree