Indirect Loan Processor II

Golden 1 Credit Union

Indirect loan processor managing complex auto-loan applications, documentation, compliance, and funding for Golden 1 Credit Union. Resolving dealer and member escalations while supporting accurate, timely disbursement.

Posted 8/5/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of indirect loan processing and applicable state and federal laws, including BSA/AML, CIP, and OFAC. Capable of managing complex loan files, ensuring compliance, and resolving escalations while maintaining high standards of quality and productivity.

Highest-signal resume keywords

Indirect Loan ProcessingBSA/AML ComplianceFinancial CalculationsFraud IdentificationDocument Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ProcessingQuality AssuranceCompliance StandardsFinancial AnalysisDocument AuditingEscalation ManagementRisk MitigationData ValidationApplication ReviewComplex Stipulation Resolution

Soft Skills

Critical ThinkingSound JudgmentEffective CommunicationProblem SolvingCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft Teams

Industry Keywords

BSAAMLCIPOFACDMV DocumentationLien PerfectionLoan DocumentationService-Level StandardsHigh-Volume ProcessingEscalation Resolution

About the role

Key responsibilities & impact

Maintain current knowledge of applicable state and federal laws, regulations, and internal requirements, including BSA/AML, CIP, and OFAC.
Process a high volume of indirect auto loan applications and communications while prioritizing complex files and escalations.
Meet quality assurance, productivity, timeliness, service-level, and turnaround-time standards.
Analyze quality results and rework trends, identify root causes, and recommend corrective actions.
Lead or support continuous improvement efforts, including job aids, knowledge sharing, workflow enhancements, and control refinements.
Deliver service to dealers, members, and internal partners and own escalations through timely resolution.
Review application data and documentation, clear complex stipulations, resolve exceptions, perform validations, and update systems accurately.
Obtain, validate, and track DMV documentation to support lien perfection and proper collateral recording.
Partner with branches, Member Service, Vehicle Services, Dealer Relationship Managers, and back-office teams to resolve escalations and coordinate handoffs.
Audit executed loan documents and operational reports for signatures, dates, disclosures, indexing, filing, and procedural compliance.
Provide guidance on lending policies, procedures, systems, policy interpretation, and documentation standards.
Support email, Teams chat, escalated calls, audits, targeted reviews, onboarding, and training.
Identify and mitigate fraud, suspicious activity, and identity theft risks and escalate findings appropriately.
Conduct member interviews, perform financial calculations and proof-of-income analyses, validate loan conditions, and confirm funding readiness.
Prepare and quality-check loan documents, monitor executed documents, clear conditions, and coordinate approved loans for disbursement.
Resolve non-routine exceptions, determine escalation paths, and balance compliance, risk mitigation, and funding timeliness.
Manage shared work queues and provide triage and prioritization support during peak volumes.
Participate in video conferences, trainings, meetings, huddles, and peer knowledge-transfer activities.
Perform other related duties as assigned.

Requirements

What you’ll need

High school diploma or General Education Degree (GED) or equivalent required
Associate’s Degree or some college preferred
4+ years in a fast-paced lending or high-volume loan-processing work environment required
Demonstrated ability to independently manage complex loan files and resolve escalations
Ability to consistently meet quality, compliance, productivity, service-level, and turnaround-time standards
Advanced knowledge of indirect loan processing
Current knowledge of applicable state and federal laws, regulations, BSA/AML, CIP, OFAC, and internal requirements
Knowledge of lending policies, procedures, and systems
Ability to review application data and supporting documentation for consistency, completeness, and compliance
Ability to clear complex stipulations and resolve contract, payoff, proof-of-income, insurance, registration, and title exceptions
Knowledge of DMV documentation, lien perfection, out-of-state titles, dealer payoffs, lien releases, registration holds, and corrections
Ability to perform financial calculations, proof-of-income analysis, member interviews, research, and validations
Ability to identify fraud, suspicious activity, identity theft, red flags, and potential loss exposure
Ability to use Outlook email and Microsoft Teams chat and participate effectively in virtual work environments
Sound judgment, critical thinking, escalation, documentation, and risk-mitigation abilities

Benefits

Comp & perks

Comprehensive compensation package
Well-being and work-life balance programs
Career development and growth
Rewards and recognition
Commitment to Diversity, Equity and Inclusion