Dealer Production Specialist, Dealer Services

Golden 1 Credit Union

Dealer Production Specialist supporting Golden 1 Credit Union’s indirect auto lending program in California. Managing dealer pipelines, loan conversion, reactivation, reporting, and compliance.

Posted 8/5/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $38 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in indirect auto lending processes and dealership operations, with strong capabilities in data interpretation, relationship building, and effective communication. Proficient in managing multiple priorities and supporting funding processes through collaboration with internal teams.

Highest-signal resume keywords

Indirect Auto Lending ProcessesCRM PlatformsMicrosoft ExcelData InterpretationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReporting ToolsPerformance Metrics ReviewLoan MonitoringDocumentation Management

Soft Skills

Relationship BuildingOrganizational SkillsProactive OutreachCommunication AbilitiesTeam Collaboration

Industry Keywords

Dealership OperationsLending LawsBSA/AML ComplianceFair-Lending StandardsPerformance Summaries

About the role

Key responsibilities & impact

Monitor daily application activity, including approved, countered, and pending loans, to identify deals requiring follow-up or clarification
Contact dealers to confirm intent to fund, clarify loan terms, and address conditions or documentation needs
Identify at-risk applications and escalate to DRMs or Lending Operations
Track and report conversion outcomes, turnaround times, and lost-deal reasons
Serve as the internal contact for assigned or regional dealerships
Partner with DRMs to maintain service for top-performing dealers and increase engagement with lower-volume accounts
Conduct outreach campaigns to re-engage inactive or dormant dealerships
Collaborate with Lending Operations and DRMs to support efficient funding processes
Act as a liaison between DRMs and Lending Operations
Communicate dealer feedback and process challenges to the Regional Production Manager
Participate in weekly pipeline meetings
Support rollout of new programs, pricing updates, and incentives through dealer communications and feedback collection
Review and analyze dealer performance metrics, approval trends, and conversion ratios
Present improvement opportunities and findings to leadership
Maintain dashboards and reports measuring responsiveness, dealer funding volume, and reactivation campaign success
Support preparation of performance summaries and leadership meeting reports
Contact inactive or low-volume dealers and coordinate re-engagement steps with the assigned DRM
Maintain a regional reactivation tracker
Ensure compliance with lending laws, regulations, BSA/AML, fair-lending standards, and Golden 1 policies
Maintain accurate and confidential dealer and member data according to information security standards

Requirements

What you’ll need

Associate's Degree in Business Management or Finance required at minimum, or equivalent work experience may be substituted
5 or more years of experience performing similar jobs in a financial institution
Strong understanding of indirect auto lending processes and dealership operations
Excellent communication and relationship-building abilities
Ability to interpret data, identify trends, and execute proactive outreach
Highly organized and capable of managing multiple priorities in a fast-paced environment
Proficiency with CRM platforms, Microsoft Excel, and reporting tools
Effective oral and written communication skills
Manual dexterity to operate an online computer terminal and standard office equipment
Prolonged sitting throughout the workday with occasional mobility
Corrected vision within the normal range
Hearing within normal range; a hearing-enhancement device will be provided if needed
Overnight stays may be required for regions requiring extended travel
Travel by plane or other public conveyance is required for headquarters meetings, dealership support, conferences, and training
No licenses or certifications required

Benefits

Comp & perks

Eligible for Quarterly Incentives
A device to enhance hearing will be provided if needed