Senior Business Systems Analyst – ServiceNow

Golden 1 Credit Union

Senior Business Systems Analyst focusing on software solutions and operational support within financial services. Engaging with business units and following Agile practices to enhance software applications.

Posted 8/1/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $102,040 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agile Software Development, technical business analysis, and operational support for enterprise-wide software solutions. Proficient in translating complex business needs into effective software solutions while managing the Software Development Lifecycle and collaborating with cross-functional teams.

Highest-signal resume keywords

Agile Software DevelopmentTechnical Business AnalysisEnterprise Software SolutionsAzure DevOpsFinancial Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development LifecycleUser Story CreationApplication SupportProcess ImprovementTechnical AnalysisSystem UpgradesCustom Form CustomizationReporting SupportWorkflow ManagementBusiness Process Documentation

Soft Skills

Oral CommunicationPresentation SkillsTechnical WritingOrganizational SkillsLogical Reasoning

Tools & Technologies

Azure EcosystemEnterprise Software SystemsDashboardsSaved SearchesRole-Based Access Management

Certifications & Qualifications

Agile Certifications

Industry Keywords

Financial ServicesHealth ServicesCredit Union ProductsOperational GuidelinesBusiness Administration

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Engaging with various business units to translate complex business needs into quality software solutions.
Assisting in the design, development, and implementation of identified solutions following Agile Software development practices.
Providing operational support for all managed enterprise-wide software solutions.
Overseeing all aspects of the Software Development Lifecycle for enterprise-wide software solutions.
Driving efficient and effective joint business/IT requirements and solution discussions.
Proactively identifying software functional gaps and opportunities of improvement.
Collaborating with product owners to create product backlog by using Agile practices.
Creating user stories with relevant acceptance criteria.
Leading or participating with the implementation of complex projects as technical subject matter expert from beginning to completion.
Providing Tier 3 application support to uphold day-to-day business line operations.
Managing administrative functions such as customizations of intricate forms, fields, reports and creating saved searches, dashboards, workflows, role-based access management and reporting support.

Requirements

What you’ll need

Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience.
Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience.
Equivalent work experience may be considered in lieu of a 4-year degree.
Agile certifications preferred.
Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement.
Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.
Knowledge of commonly used financial industry concepts, practices, and guidelines.
Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.
Excellent oral communication, presentation, and technical writing skills.
Strong research, technical analysis, planning and organizational skills.
Ability to use logical reasoning when interpreting facts.
Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly.
Ability to analyze and document technical business processes.
Ability to make observations, examinations, evaluations, and recommendations.
Ability to participate on projects and assist team members to implement system upgrades and enhancements.
Strong PC skills.

Benefits

Comp & perks

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