Member Care Rep II – Collections and Loss Mitigation

Golden 1 Credit Union

Member Care Representative resolving delinquent accounts through member interactions via calls and inquiries. Connecting members with Financial Wellness solutions and maintaining compliance with regulations.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Communicates and interacts with members for the prompt resolution of delinquent and negative accounts.
Educate members to promote account retention and minimize non-performing asset accounts.
Place and receive a high volume of inbound and outbound calls.
Identify, investigate, and resolve delinquent and negative account activity.
Accept incoming telephone inquiries for the resolution of delinquent accounts from members and staff.
Initiate skip tracing techniques to locate credit unions collateral.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
Research and respond to inquiries from branches, members, and other departments.
Perform investigations to locate members with delinquent and negative accounts.
Engage with members and consumers to identify and uncover needs and provide solutions.

Requirements

What you’ll need

Successful completion of High School curriculum is required.
Minimum two years recent experience performing progressive collection duties in a collection environment including handling repossessions, installment loan collections including VISA and Negative Shares, and initiating real estate foreclosure proceedings, or experience in either the Collection department, or Loan department at Golden 1.
Strong verbal and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, VISA terminal, credit union and collection rules, regulations, and policies.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Golden 1 Credit Union Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1933 🏦 Banking 💸 Finance Banking
Finance Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings). Member Care Rep II – Collections and Loss Mitigation 🔥 3 minutes ago 🏄 California – Remote 💵 $23 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Collections 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicates and interacts with members for the prompt resolution of delinquent and negative accounts.
Educate members to promote account retention and minimize non-performing asset accounts.
Place and receive a high volume of inbound and outbound calls.
Identify, investigate, and resolve delinquent and negative account activity.
Accept incoming telephone inquiries for the resolution of delinquent accounts from members and staff.
Initiate skip tracing techniques to locate credit unions collateral.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
Research and respond to inquiries from branches, members, and other departments.
Perform investigations to locate members with delinquent and negative accounts.
Engage with members and consumers to identify and uncover needs and provide solutions. 🎯 Requirements
Successful completion of High School curriculum is required.
Minimum two years recent experience performing progressive collection duties in a collection environment including handling repossessions, installment loan collections including VISA and Negative Shares, and initiating real estate foreclosure proceedings, or experience in either the Collection department, or Loan department at Golden 1.
Strong verbal and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, VISA terminal, credit union and collection rules, regulations, and policies. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Medical Debt Collector 🔥 4 hours ago RSi 501 - 1000 🏥 Healthcare 🤝 B2B 💼 Consulting Website LinkedIn All Job Openings Bilingual Medical Debt Collector focused on recovering medical debt. Join a top-rated revenue cycle management team supporting healthcare providers. 🇺🇸 United States – Remote 💵 $15 - $18 / hour 💰 Private equity on 2019-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections 🗣️🇪🇸 Spanish Required Collections Specialist 🔥 4 hours ago Vector Airport Systems 11 - 50 🚀 Aerospace 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Collections Specialist maximizing revenue recovery through strategic collection practices in the aviation software industry. Engaging past due accounts and providing customer service support as needed. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections Loan Collections Specialist 🔥 5 hours ago Climate First Bank 51 - 200 🏦 Banking ⚡ Energy Website LinkedIn All Job Openings Loan Collections Specialist managing diverse portfolios including solar loans and SBA accounts at Climate First Bank. Focused on compliance, borrower engagement, and delinquency solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections Collections Specialist 🕒 2 days ago Harbor IT 201 - 500 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Collections Specialist maximizing cash inflow by managing customer accounts and collecting outstanding balances for Harbor IT. Collaborating with internal teams to resolve payment issues and maintain customer relationships. 🇺🇸 United States – Remote 💰 $37M Series C on 2005-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections Collections Specialist 🕒 2 days ago Republic Services 10,000+ employees 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Collections Specialist in environmental services managing past due balances and customer relationships. Ensuring timely collection and minimizing delinquencies effectively for the company. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Collections 🚫👨‍🎓 No degree required View More Collections Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs