Member Care Representative I – Collections and Loss Mitigation

Golden 1 Credit Union

Member Care Representative handling delinquent accounts for members. Educating members about options and resolving account issues with effective communication.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Communicates and interacts with members for the prompt resolution of delinquent and negative accounts.
Place and receive a high volume of inbound and outbound calls to negotiate re-payment for past due accounts.
Identify, investigate, and resolve delinquent and negative account activity.
Educate members about options available to resolve their delinquency.
Prepare and process documentation necessary to resolve delinquent accounts.

Requirements

What you’ll need

Successful completion of High School curriculum is required.
Six months to one year performing general collection duties in a collection environment.
Strong oral and written communication skills.
Knowledge of collection rules, regulations, and policies.
Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Golden 1 Credit Union Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1933 🏦 Banking 💸 Finance Banking
Finance Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings). Member Care Representative I – Collections and Loss Mitigation 🔥 3 minutes ago 🏄 California – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟢 Junior 📞 Collections 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicates and interacts with members for the prompt resolution of delinquent and negative accounts.
Place and receive a high volume of inbound and outbound calls to negotiate re-payment for past due accounts.
Identify, investigate, and resolve delinquent and negative account activity.
Educate members about options available to resolve their delinquency.
Prepare and process documentation necessary to resolve delinquent accounts. 🎯 Requirements
Successful completion of High School curriculum is required.
Six months to one year performing general collection duties in a collection environment.
Strong oral and written communication skills.
Knowledge of collection rules, regulations, and policies.
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