Operations Business Analyst II

Gold Coast Health Plan

Business Analyst II optimizing Salesforce workflows, administration, and reporting for Gold Coast Health Plan. Supporting healthcare operations, stakeholder requirements, testing, and agile project delivery.

Posted 8/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce development and administration, including Apex, Lightning Web Components, and SOQL, while effectively gathering business requirements and optimizing workflows. Strong analytical and communication skills support stakeholder management and project execution in a collaborative environment.

Highest-signal resume keywords

Salesforce DevelopmentApex ProgrammingLightning Web ComponentsData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationSOQLFlowAPIs/IntegrationsTroubleshootingData ManagementVersion ControlUser Acceptance TestingBusiness DocumentationWorkflow Optimization

Soft Skills

Analytical SkillsCommunicationStakeholder ManagementIndependenceCollaboration

Tools & Technologies

Microsoft OfficeMS TeamsSmartsheetJiraConfluence

Certifications & Qualifications

Salesforce AdministratorPlatform Developer

Industry Keywords

Regulated IndustryHealthcare

About the role

Key responsibilities & impact

Gather and document business requirements from internal stakeholders
Support process mapping, documentation, SOP creation, and version control
Participate in stakeholder meetings and identify process improvements
Design, configure, and optimize workflows and processes
Develop, configure, and maintain Salesforce solutions and declarative automation
Administer Salesforce users, profiles, permission sets, roles, queues, sharing, security, and access
Develop and maintain Apex, Lightning Web Components, SOQL, integrations, and custom Salesforce functionality
Troubleshoot Salesforce issues, monitor performance, and perform root-cause analysis
Support Salesforce releases and deployments across development, testing, UAT, and production
Translate stakeholder requirements into scalable Salesforce solutions
Collect, validate, and analyze data and generate reports
Create training materials and deliver user training when applicable
Conduct system testing and coordinate User Acceptance Testing
Work with vendors and technical teams on configuration, troubleshooting, integrations, and new features
Manage tasks and projects using agile principles, backlog management, and sprint planning
Facilitate communication between technical teams and business stakeholders
Support project management, task prioritization, timelines, and cross-functional communication
Pursue continuous learning and mentorship from senior analysts

Requirements

What you’ll need

3–5 years of experience in a business analyst, operations analyst, or similar role
Hands-on Salesforce development and administration experience, including Flow, security/access configuration, data management, and troubleshooting
Experience with Apex, Lightning Web Components (LWC), SOQL, APIs/integrations, and deployment tools
Ability to create and maintain high-quality business documentation and training materials
Strong analytical skills with proficiency in data interpretation, Excel, and/or visualization tools
Excellent communication and stakeholder management skills
Experience with project management principles and collaboration tools such as MS Teams, Smartsheet, Jira, and Confluence
Ability to work independently, manage multiple priorities, and meet deadlines
Salesforce Administrator, Platform Developer, or related certification preferred
Prior experience in a regulated or healthcare-related industry preferred
Advanced computer skills in Microsoft Office products
Proficiency with Salesforce Lightning Platform, Salesforce administration, Flow, Apex, LWC, SOQL, APIs/integrations, and deployment/version-control tools
Valid and current driver's license, auto insurance, and professional licensure(s)

Benefits

Comp & perks

Supportive and inclusive work environment
Opportunities for career growth and professional development
Reasonable accommodations for qualified individuals with disabilities