Director, Hub Operations
GlobeNewswire
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $241,000 - $275,000 per year
Job Level
Lead
About the role
- Provide the strategic framework and guidance in the development and deployment of the patient access and support Hub
- Build and manage relationships with Hub partner who will perform benefits investigations and other related support to help ensure patients and health care providers understand coverage
- Manage day-to-day operations of Hub program
- Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure Hub partner is meeting contractual obligations
- Exhibit ownership and accountability for all projects and internal assignments
- Proactively identify potential enhancements to the patient services programs while maintaining compliance
- Facilitate routine operational meetings to address potential barriers in access to therapy
- Maintain open communication throughout the organization
- Exercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communications
- Monitors industry trends such as copay accumulators and maximizers, Alternative Funding Programs and incorporate into program design and execution
- Works closely with internal teams to ensure continuous feedback loop on program utilization and improvements
- Partner with Marketing on development of patient support program materials
- Facilitate business reviews with Hub partner
- Attend/staff/participate in meetings and/or conferences as requested by management
- Develop annual strategies and tactics plan in collaboration with leadership
Requirements
- Bachelor’s degree required
- 10+ years in healthcare, biotech, or pharmaceutical industry, including 4+ years in Hub Services, Patient Support Programs, Reimbursement, Access, Marketing, or Sales
- Proven experience in new product launches and rare disease markets
- Deep understanding of access and patient cost dynamics (Medicare Part B, Medicaid, commercial insurance)
- Ability to work independently, exercise sound judgment, and collaborate cross-functionally in dynamic environments
- Strong planning, organizational, and communication skills (oral and written)
- Entrepreneurial mindset with a passion for building, learning, and innovation
- Highly organized, detail-oriented, and committed to delivering quality results
- Skilled at translating complex concepts for diverse audiences
- Demonstrated problem-solving, intellectual curiosity, and ability to lead fast-paced projects with urgency
- Hands-on expertise and proven track record as a team player and collaborator
- Upholds the highest standards of professionalism, ethics, and integrity
- Travel up to 50% required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient accesspatient support programsreimbursementaccess dynamicsnew product launchesrare disease marketsKPI monitoringSLA managementcomplianceprogram design
Soft skills
communicationorganizational skillsproblem-solvingcollaborationjudgmententrepreneurial mindsetattention to detailleadershipadaptabilityprofessionalism
Certifications
Bachelor's degree