Customer Retention Representative, Part-time, AM Shift

GlobeLife

Part-Time Customer Retention Representative aiding customers to maintain their coverage at American Income Life. Responsible for handling inquiries, promoting policy benefits, and ensuring excellent customer service.

Posted 6/26/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answering questions regarding coverage, premium and other policy information.
Composing business letters, communicating effectively through written and verbal communication.
Working independently and making judgment decisions is required.
Making outbound calls to existing policyholders to collect delinquent premium payments.
Reselling the benefits of our policies and providing excellent customer service.
Using various sales techniques to help increase the retention of our policyholders.
Recording policyholder information for reporting and transactional purposes.
Extensive telephone contact and appropriate telephone skills are required.
Discretion and tact must be used in providing service to customers.
Monday to Friday schedules, no weekends.

Requirements

What you’ll need

High school diploma or equivalent.
Basic Microsoft Office Skills, including Word, Excel, and Outlook, required.
Minimum Typing speed of 30 wpm required.
Experience in a call center environment preferred.
Some experience in insurance and/or sales is preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeWordExcelOutlooktyping speed 30 wpminsurance knowledgesales techniques

Soft Skills

verbal communicationwritten communicationcustomer serviceproblem-solvingindependent judgmentdiscretiontactpositive attitudeability to work under pressureability to work in a fast-paced environment

Certifications

high school diploma or equivalent