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About the role
Key responsibilities & impact- Answer questions regarding coverage, premium, and other policy information.
- Compose business letters, communicating effectively through written and verbal communication.
- Work independently and making judgment decisions is required.
- Make outbound calls to existing policyholders to collect delinquent premium payments.
- Resell the benefits of our policies and provide excellent customer service.
- Record policyholder information for reporting and transactional purposes.
- Extensive telephone contact and appropriate telephone skills are required.
- Maintain discretion and tact when providing service to customers.
- Additional production incentive pays after the training period.
- Bilingual (Spanish) hourly pay differential.
Requirements
What you’ll need- High school diploma or equivalent is required.
- Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
- A minimum typing speed of 30 wpm is required.
- Experience in a call center environment is preferred.
- Some insurance and/or sales experience is preferred.
- Excellent verbal and written communication skills.
- Ability to solve complex policyholder issues with a positive attitude.
- Ability to work in a fast-paced environment and work well under pressure.
- Knowledge of life and/or health insurance terminology preferred.
Benefits
Comp & perks- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeWordExcelOutlooktyping speed 30 wpminsurance experiencesales experience
Soft Skills
verbal communicationwritten communicationproblem-solvingpositive attitudeability to work under pressureindependent judgmentcustomer servicediscretiontact
Certifications
high school diploma