GlobeLife

Customer Service Representative

GlobeLife

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.
  • Heavy phone contact with policyholders, providers, and interested third parties.
  • Process policyholder requests from correspondence, phone calls, and emails.
  • Review and maintain new and revised procedures regarding policy information.
  • Maintain department standards for the number of calls, average handle, and time management.

Requirements

  • High school diploma or equivalent required, some college preferred.
  • At least one year of office experience preferred.
  • Telecommunications experience is a plus.
  • A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
  • Customer service background and strong phone skills.
  • Excellent written and oral communication.
  • Excellent organization skills.
  • Must be able to maintain confidentiality.
  • Excellent alpha and number recognition skills.
  • Demonstrated mathematical abilities.
  • Basic PC skills.
  • Ability to handle high-stress situations calmly and with tact and professionalism.
  • Strong decision-making skills with the ability to analyze situations and make logical conclusions.
  • Must be able to type at least 30WPM.
Benefits
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including a pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicephone skillsorganization skillsalpha recognitionnumber recognitionmathematical abilitiesPC skillstyping (30WPM)
Soft Skills
communicationconfidentialitystress managementdecision-makinganalytical skillstactprofessionalism
Certifications
high school diplomalife insurance knowledgehealth insurance knowledge