Senior Customer Success Manager

Global Finance Teams

Customer Success Manager serving assigned clients, conducting check-ins and ensuring satisfaction and engagement. Coordinating between teams for effective communication and resolving client-related issues.

Posted 5/21/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Serve as one of the primary points of contact for assigned clients
Conduct regular client check-ins to gather feedback and assess engagement health
Monitor client satisfaction and identify areas for improvement proactively
Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
Track employee performance feedback and escalate concerns when needed
Help ensure timely resolution of operational or service-related issues
Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
Prepare simple reports on client feedback, retention risks, and engagement status
Support onboarding coordination for new clients and newly hired team members
Assist leadership in improving internal processes and customer experience initiatives
Follow up on pending action items and ensure commitments to clients are completed on time
Monitor overall engagement health including communication responsiveness, staffing stability, and client sentiment

Requirements

What you’ll need

Experience in customer service, account management, operations, or client success
Strong communication and relationship-building skills
Organized and detail-oriented with good follow-through
Comfortable handling client-facing conversations professionally
Familiarity with Google Workspace, Microsoft Office, or CRM tools
Experience in outsourcing, staffing, or BPO environment is a plus
Experience handling US-based clients
Familiarity with project coordination or operations support
Ability to prepare simple reports and presentations
Experience gathering customer satisfaction feedback or conducting surveys

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Global Finance Teams Website LinkedIn All Job Openings 51 - 200 employees Founded 2019 🤝 B2B 💸 Finance 🎯 Recruiter B2B
Finance
Recruitment Global Finance Teams is a B2B provider of outsourced finance and accounting operations for CFOs, finance leaders, and business owners. The firm builds and manages back-office finance teams, delivers bookkeeping, managed accounting, controller services, financial modeling, and consulting to streamline processes, reduce costs, and improve compliance and month-end efficiency. GFT focuses on outsourcing staffing and operational capacity rather than offering public accounting services, and supports clients with systems integration and technology-enabled workflows. Senior Customer Success Manager Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as one of the primary points of contact for assigned clients
Conduct regular client check-ins to gather feedback and assess engagement health
Monitor client satisfaction and identify areas for improvement proactively
Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
Track employee performance feedback and escalate concerns when needed
Help ensure timely resolution of operational or service-related issues
Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
Prepare simple reports on client feedback, retention risks, and engagement status
Support onboarding coordination for new clients and newly hired team members
Assist leadership in improving internal processes and customer experience initiatives
Follow up on pending action items and ensure commitments to clients are completed on time
Monitor overall engagement health including communication responsiveness, staffing stability, and client sentiment 🎯 Requirements
Experience in customer service, account management, operations, or client success
Strong communication and relationship-building skills
Organized and detail-oriented with good follow-through
Comfortable handling client-facing conversations professionally
Familiarity with Google Workspace, Microsoft Office, or CRM tools
Experience in outsourcing, staffing, or BPO environment is a plus
Experience handling US-based clients
Familiarity with project coordination or operations support
Ability to prepare simple reports and presentations
Experience gathering customer satisfaction feedback or conducting surveys Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager III 🕒 2 days ago SH 501 - 1000 🤝 B2B 🔧 Hardware 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager responsible for driving retention and expansion within the SMB segment. Leading initiatives, ensuring customer satisfaction, and mentoring junior team members. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🕒 2 days ago Traackr 51 - 200 ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Success Manager partnering with global clients to enhance Traackr implementation and adoption. Delivering best-in-class experiences for influencer marketing programs. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success HubSpot CRM Specialist 🕒 6 days ago Huzzle.com 51 - 200 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Seeking HubSpot CRM Specialist for backend operations and automation. Join a UK health-data technology company enabling secure access to medical records. 🇵🇭 Philippines – Remote 💰 $1.8M Pre Seed Round - Huzzle on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Chiropractic 🕒 6 days ago Twoconnect 201 - 500 👥 HR Tech 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Customer Success Manager ensuring positive patient experiences and care plan coordination for chiropractic practice. Supporting patients and helping optimize their care journey through empathy and effective communication. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 6 days ago Anavah Talent 51 - 200 🎯 Recruiter 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Customer Success Manager supporting post-sales operations and client onboarding in EV infrastructure company. Ensuring smooth transitions from signed contracts to successful charger activation. 🇵🇭 Philippines – Remote 💵 $6 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer serviceaccount managementoperationsclient successreport preparationsurvey conductionproject coordination

Soft Skills

communication skillsrelationship-buildingorganizational skillsdetail-orientedfollow-throughprofessionalism